E-commerce Researcher Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct research on eCommerce brands, their products, competitors, and market trends.

• Analyze competitor advertisements, messaging, offers, and creative strategies.

• Investigate customer psychology, including their pain points, desires, objections, and motivations for purchasing.

• Review customer feedback, comments, forums, social media, and other sources of customer opinions.

• Identify consistent patterns in customer thought processes, language usage, and buying behaviors.

• Utilize internal research templates and frameworks to organize findings effectively.

• Employ AI tools like ChatGPT to enhance research efficiency, organize data, and reveal insights.

• Differentiate valuable insights from generic or irrelevant information.

• Clearly document research findings with appropriate sources and supporting evidence.

• Relay gaps, inquiries, and significant findings to the CRO Strategist.

• Complete research assignments accurately within established timelines.

• Assist CRO Strategists by supplying actionable insights for both creative and strategic decision-making.

⛳️ Requirements

• Background in eCommerce, customer psychology, marketing, or creative strategy.

• Excellent research and analytical capabilities.

• Strong logical reasoning and meticulous attention to detail.

• Proficient in quickly and accurately locating useful information.

• Exceptional written and verbal communication skills in English.

• Ability to recognize patterns and translate information into valuable insights.

• Comfortable utilizing AI tools for research and analytical purposes.

• Skilled in following templates, frameworks, and established processes.

• Highly organized and capable of working autonomously.

• Competent in clearly and concisely communicating findings.

• Bonus: Experience with DTC or Shopify brands.

• Bonus: Familiarity with Conversion Rate Optimization.

• Bonus: Background in analyzing competitor advertising.

• Bonus: Knowledge of customer psychology and purchasing behavior.

• Bonus: Experience with platforms like Reddit, Amazon reviews, TikTok, or other customer research tools.

• Bonus: Prior experience in copywriting, creative strategy, market research, or performance marketing.

• Bonus: Familiarity with ChatGPT, Claude, Google Sheets, Notion, or similar applications.

🏝️ Benefits

• Fully remote work environment.

• Flexible, hourly or project-based work schedule.

• Opportunity to collaborate with eCommerce and DTC brands.

• Access to AI and contemporary research tools.

• Well-defined processes and internal frameworks.

• Potential for growth within a dynamic team.