Design Team Lead – Ecommerce

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Oversee the daily operations of the Design Team.

• Ensure design excellence across email and SMS campaigns, advertisements, GIFs, short videos, and occasional landing pages.

• Evaluate design submissions and offer clear, actionable feedback.

• Identify design challenges related to hierarchy, contrast, calls to action, image-to-text ratios, and mobile optimization.

• Consult with Account Managers on visual campaign needs and address insufficient briefs.

• Directly engage in design tasks when necessary due to workload demands.

• Uphold consistency in work across various client brands, sectors, and visual identities.

• Allocate, organize, and adjust the team's weekly tasks.

• Monitor team capacity and ensure that design objectives for client accounts are achieved.

• Serve as the initial point of contact for any obstacles.

• Conduct group meetings and regular individual sessions.

• Gather and respond to team feedback and concerns.

• Mentor and onboard new designers.

• Connect the Design Team with other service teams through workshops, tutorials, and documentation.

• Facilitate training and skill enhancement sessions.

• Enhance workflows, transitions, and communication methods.

• Maintain comprehensive team documentation.

• Keep track of Figma updates and implement useful features.

• Monitor design and email marketing trends and communicate relevant updates.

• Introduce industry best practices to the Service Director and the team.

• Manage projects assigned by the Service Director.

• Report to the Service Director and collaborate with Account Managers and other departments within Hustler Marketing.

⛳️ Requirements

• A minimum of 5 years of experience as a graphic designer, including at least 3 years specializing in email marketing design.

• Proficient in Figma, with an expert level of skill in building and utilizing component libraries.

• Familiarity with Adobe Creative Suite or Affinity.

• Experience in producing advertisement images, animated GIFs, and short video edits.

• A well-established portfolio showcasing effective, on-brand design work for a variety of clients, stores, and sectors.

• Background in leading, mentoring, or coordinating fellow designers.

• Capability to critique design work and provide written, specific, actionable feedback.

• Proficient in distributing and reorganizing a team's weekly tasks, even on short notice.

• Basic knowledge of web design and landing pages is advantageous.

• Familiarity with Klaviyo or similar email marketing platforms is a plus.

• Comfortable using Slack, Asana, Hubstaff, Google Workspace, and Figma.

• Fluent in written and spoken English.

• Experience working remotely, preferably with a team dispersed across different time zones.

• Available and responsive from Monday to Friday between 3 PM and 6 PM Barcelona time.

• Expected to work consistently 30 to 35 hours per week, or 140 hours monthly.

• Possess a stable internet connection, laptop or PC, with the capability to join video calls.

• Must agree to an exclusivity agreement with a 30-day notice period following the first month.

🏝️ Benefits

• Monthly salary at a fixed rate, paid in USD.

• Contractor status upon signing the non-disclosure agreement.

• Performance evaluations conducted every 9 to 12 months, with the first review occurring after 3 to 6 months.

• Opportunity for remote work arrangement.