Dynamics 365 Contact Center Solutions Architect

This is a fully remote position, open to applicants in Argentina, +5 more countries.

📋 Description

• Engage in discovery and technical discussions, converting customer service requirements into actionable solution architectures.

• Establish implementation strategies utilizing Dynamics 365 Contact Center and Copilot Studio.

• Provide guidance on conversational AI experiences across both voice and digital channels, encompassing automated workflows and transitions to human representatives.

• Evaluate integrations with CRM systems, enterprise applications, knowledge repositories, APIs, and existing contact center solutions.

• Articulate technical trade-offs, platform functionalities, constraints, and delivery factors to both technical and business stakeholders.

• Assist in defining potential projects, pinpointing dependencies, and estimating implementation efforts.

• Support future proofs of concept and implementations as projects are approved.

⛳️ Requirements

• Proven hands-on implementation experience with Dynamics 365 Contact Center, inclusive of relevant Omnichannel features.

• In-depth knowledge of Microsoft Copilot Studio, with experience in developing, integrating, testing, and deploying conversational agents.

• Practical familiarity with contact center workflows, such as routing, escalation, and transitioning to human representatives.

• Experience in integrating agents with enterprise data and systems via APIs, connectors, or custom solutions.

• Strong skills in solution architecture, encompassing security, governance, deployment, and operational aspects.

• Demonstrated ability to lead client-facing technical discussions and convey complex solutions clearly.

• Excellent proficiency in spoken and written English.

• Availability for initial meetings within the next two weeks and readiness to work on an hourly consulting basis.

• Preferred: Experience with voice agents, conversational IVR, Azure AI services, and technical presales or proofs of concept.

🏝️ Benefits

• Remote work with flexible location; professionals from LATAM and North America are especially encouraged to apply.

• Hourly pay of up to USD $50, based on experience.

• Opportunity to influence enterprise contact center AI solutions alongside a skilled technical team.

• Exposure to cutting-edge conversational AI capabilities and intricate integration challenges.

• Possibility for ongoing consulting and implementation projects as they progress.