Dutch-speaking Customer Support Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Assist customers post-purchase through email, chat, and phone communications.

• Address issues related to delivery delays, missing or damaged items, and facilitate exchanges.

• Manage back-office responsibilities to ensure seamless operations.

• Utilize 3–5 internal and external tools effectively.

• Engage with customers on social media for selected markets.

• Work schedule is Monday to Friday with occasional shifts on weekends.

• Participate in rotating shifts between 09:00 and 21:00, with no night shifts required.

⛳️ Requirements

• Native or fluent in Dutch.

• Proficient in English at a C1 level.

• Exceptional written communication abilities.

• Competent in PC usage, including MS Office applications.

• Minimum typing speed of 25 words per minute.

• Strong multitasking capabilities.

• Previous customer service experience is advantageous, but not mandatory.

• Eligibility to work within the EU.

🏝️ Benefits

• Productivity bonus of up to €150.

• Complete remote work flexibility.

• Assistance with relocation to Greece.

• Primarily email and chat support – minimal phone interaction.

• Comprehensive training provided.