Donor Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and expand Ballotpedia’s membership and recurring donation initiatives, including the Ballotpedia Society and the ad-free reader program.

• Strategize and implement membership pledge drives, direct mail campaigns, Giving Tuesday events, and the 12 Days of Ballotpedia.

• Create donor-focused fundraising content and communications.

• Implement and refine testing strategies for online donations, donor conversion, and retention.

• Manage mailing vendors, audience segmentation, and campaign timelines.

• Identify and research potential donor prospects for follow-up engagement.

• Supervise donor acknowledgments, gift processing, and payment-related issues.

• Generate reports and analyses on program performance, recommending opportunities for growth and revenue targets.

• Maintain donor data and campaign records in Salesforce, Classy, and WhatCounts.

• Oversee on-site advertising vendors and enhance advertising performance and revenue.

• Collaborate with the Communications, Tech, and Content teams on campaign materials and fundraising outreach efforts.

• Work with the Tech team to enhance online donation processes and the ad-free donor experience.

• Coordinate advertising revenue objectives with the COO and improve ad placements with the Tech team.

• Report to the Director of External Relations and work collaboratively across the organization.

⛳️ Requirements

• Strong orientation towards customer service.

• Curiosity and motivation as a proactive self-starter.

• A test-and-learn mindset.

• Organized persistence in managing campaigns and recurring tasks.

• Ability to juggle multiple projects and collaborate effectively with colleagues and external vendors.

• Excellent research, written, and verbal communication skills.

• Proficiency in writing persuasive, donor-focused fundraising appeals.

• Comfort with data and spreadsheets to analyze campaign outcomes, identify trends, and suggest improvements.

• Experience in fundraising, donor engagement, membership programs, or related marketing roles.

• High proficiency in Salesforce is preferred, or experience with other donor databases.

• Familiarity with online giving and email platforms such as Classy and WhatCounts.

• A computer with Internet access is required.

• Résumé and cover letter must be submitted in PDF format.

• Current address should be included in the résumé or cover letter.

• Authorization to work in the U.S. is required; Ballotpedia participates in E-Verify.

🏝️ Benefits

• 100% remote work from home.

• Unlimited vacation.

• Flexible scheduling through BP Flex.

• Annual benefits stipend equivalent to $8,000, distributed in equal increments in each paycheck once benefits eligible.

• The stipend may be utilized for health, vision, and dental insurance.

• The stipend may also be used for retirement accounts.

• A computer with Internet access is required for remote work.