Donation Processor / Pledge Drive Specialist

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Respond to incoming calls from donors

• Adhere to established scripts and campaign protocols

• Precisely input donation and pledge data

• Verify donor and transaction information

• Efficiently navigate computer systems while conversing with callers

• Uphold professionalism and confidentiality

• Comply with quality and regulatory standards

• Achieve set attendance and performance benchmarks

• Deliver professional donor support for recognized nonprofit fundraising initiatives

⛳️ Requirements

• A high school diploma or GED

• Minimum of six months of remote customer service experience or one year of in-person customer service experience

• Excellent verbal communication and active listening abilities

• Accurate data entry skills and basic computer proficiency

• Capability to operate multiple systems during calls

• Professional and reliable work ethics

• A quiet and dedicated home office environment

• Windows 11 computer

• At least 8GB of RAM; 16GB is preferred

• USB headset with noise-canceling features

• Wired high-speed internet connection

• Direct Ethernet connection required

• Quiet and distraction-free workspace

• Dual monitors are recommended

• MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not acceptable

• Required certification must be obtained prior to starting service

• Eligibility may vary based on experience, location, equipment, background criteria, and certification outcomes

🏝️ Benefits

• Opportunity to work from home

• Flexible scheduling options

• Contractors can choose from available service intervals throughout the day and night

• Contract rates typically range from $13 to $15 per hour

• 1099 independent contractor position

• Ongoing access to campaigns based on reliability, attendance, quality, and performance