Document Management Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Evaluate and classify incoming documents in OnBase based on document type, program guidelines, and work instructions.

• Recognize and escalate incomplete or urgent documents to supervisors.

• Timely report OnBase system outages or any other issues that could affect document processing.

• Inform supervisors of significant increases in document volume.

• Accurately and efficiently input information from documents.

• Examine documents for missing, incomplete, or incorrect information.

• Identify and report recurring documentation issues or non-conforming materials.

• Adhere to established procedures for reporting Adverse Events and Product Complaints.

• Maintain accuracy and productivity while managing workloads related to document processing.

⛳️ Requirements

• Experience in document management and document processing.

• Proficient in data entry and maintaining accurate records.

• Familiarity with document management systems.

• Excellent attention to detail and strong organizational skills.

• Capability to identify errors or missing information.

• Consistently follow SOPs, work instructions, and established procedures.

• Background in document management, data entry, records processing, or similar administrative roles.

• Call center experience is advantageous.

• Ability to meet training and compliance deadlines.

• Comfortable with repetitive, detail-oriented tasks.

• Flexibility to adapt to changing priorities and workload volumes.

• Willingness to undertake additional tasks and projects as necessary.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for the employee and dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation, or Sick Leave).