Document and Business Processes Supervisor

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Receive regulations from various countries, assess both local and global implications, and issue operational instructions and procedures for agents.

• Ensure effective implementation in collaboration with Country Managers, Regional Customer Service Managers, and Country Customer Service Managers.

• Draft and update Quality Assurance corporate policies while distributing operational instructions and shipping procedures.

• Maintain relevant portals and the corporate website.

• Act as a global knowledge hub for regulations, compliance, and commercial documentation.

• Execute the Manifest Corrections process and guarantee accurate reason-code registration and KPI compliance.

• Update Central Tables and develop procedures to ensure accurate processes and compliance.

• Provide emergency regulatory and work-process assistance to agents worldwide across different time zones.

• Represent Documentation in projects related to international regulations, IT developments, and global agency process implementation.

• Analyze intricate situations between agencies and mediate discussions between involved parties.

• Consult with legal advisors and international shipping organizations, including the World Customs Organization.

• Advocate for business requirements with IT and outline implementation strategies for agencies.

• Design requirements and compose Business Requirement Documents (BRDs) and requests for IT development or enhancements.

• Ensure that shipping issues, procedures, and work instructions are adequately addressed in projects.

• Oversee and update 35 Bill of Lading templates for all companies.

• Coordinate template modifications with printing suppliers and agencies.

• Manage the procurement of secure paper for Original Bill of Ladings to mitigate fraud on a global scale.

⛳️ Requirements

• Bachelor’s Degree - mandatory.

• At least 5 years of demonstrated experience in a shipping agency environment or substantial end-to-end shipping documentation experience - mandatory.

• Proven experience or exceptional skills in implementing and standardizing processes on a global scale - mandatory.

• Excellent business English communication skills, both written and oral - mandatory.

• Willingness to provide occasional support outside of regular business hours, as needed - mandatory.

🏝️ Benefits

• Option for remote work from the Regional Office in Virginia Beach or Hong Kong.

• Availability for emergency inquiries outside of office hours, including weekends.