Accounting & Business Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a business and platform specialist for clients utilizing Pennylane as their accounting and financial management solution.

• Act as an intermediary between business owners, in-house accountants, and accounting firms.

• Interact with users on a daily basis to comprehend their challenges.

• Examine requests and offer responses or solutions.

• Refer issues to technical teams when required.

• Assist in-house accountants and accounting firms in migrating their data into Pennylane.

• Receive and assess accounting-related inquiries.

• Monitor requests until the complete resolution of support tickets.

• Address increasingly complex customer inquiries.

• Develop and modify customer support materials.

• Share accounting expertise and practical experience with team members.

• Convey well-founded customer feedback to product teams.

• Identify improvement opportunities and spearhead enhancement projects.

⛳️ Requirements

• Educational background in accounting: BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Auditing (CCA), or Bachelor’s degree in Administrative and Accounting Management.

• Minimum of 3 years’ experience in an accounting firm, preferably including at least three tax seasons.

• Direct experience working with a business owner is advantageous.

• Interest in innovative tools and emerging technologies.

• Capability to work autonomously, troubleshoot issues independently, and devise solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication abilities and clarity in explaining concepts.

• Capacity to understand and address customer needs while delivering exceptional service.

• Ability to work independently as well as collaboratively within a team.

• Adaptability to the rapid evolution of the tool.

• Willingness to learn and remain informed about product advancements.

• Must possess the right to work in France; Pennylane does not provide visa sponsorship.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 25 days of paid annual leave.

• Opportunity to enhance your English skills with Busuu.

• Monthly allowance to support remote work or coworking space usage.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• Provision of a Mac.

• Participation in company events, Tech Days every quarter, and an annual company seminar.

• Enrollment in Pennylane Academy and continuous training.

• Career advancement prospects in Support, Account Management, or Customer Implementation.