Doc. & Business Processes Supervisor

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Gather regulations from all countries, assess local and global impacts, and issue operational instructions and procedures for agents.

• Ensure execution in collaboration with Country Managers, Regional Customer Service Managers, and Country Customer Service Managers.

• Draft and revise Quality Assurance corporate policies, distributing operational instructions and new shipping procedures, including user manuals.

• Maintain portals and the corporate website as necessary.

• Act as a global knowledge hub for agencies regarding regulations, compliance, and commercial documentation.

• Execute the Manifest Corrections process, ensure accurate reason-code registration, and implement management-defined KPIs.

• Update Central Tables and create procedures to guarantee proper processes and compliance.

• Offer emergency regulatory and process assistance to global agents across various time zones, including outside of regular office hours and on weekends.

• Specialize in international regulations, evaluate requirements and IT impacts, and implement new procedures with global agencies.

• Analyze intricate situations among agencies and facilitate mediation between involved parties.

• Consult with legal advisors and international shipping organizations such as the World Customs Organization.

• Represent business needs in documentation and regulatory issues while collaborating with IT.

• Design and articulate requirements, writing BRDs and requests for IT developments and enhancements.

• Contribute to and ensure that shipping-related challenges, procedures, and work instructions are properly addressed in projects.

• Oversee and update 35 B/L templates for all companies in coordination with Corporate Legal Advisors and Claims and Insurance Division.

• Manage changes to templates with printing suppliers and agencies.

• Handle the global procurement of secure paper for Original B/Ls to prevent fraud.

⛳️ Requirements

• Bachelor's Degree - required.

• At least 5 years of demonstrated experience in a shipping agency setting, or extensive end-to-end shipping documentation expertise - required.

• Proven experience or significant capabilities in implementing and standardizing processes on a global scale - required.

• Excellent business English communication skills, both written and verbal - required.

• Willingness to provide occasional support outside of standard business hours as needed - required.

🏝️ Benefits

• Occasional support outside regular business hours is expected as part of the role.