Divisional Executive Vice President – Strategic AI Services

This is a fully remote position, open to applicants in Alabama, +43 more locations.

📋 Description

• Oversee the creation and management of New Charter’s integrated strategic AI services business.

• Develop and maintain the strategic AI services portfolio, encompassing service offerings, packaging, pricing, quoting, delivery standards, and intellectual property.

• Design a client journey that spans from the initial discovery phase to ongoing engagements and recurring services.

• Facilitate collaboration between service areas, including Charter Intelligence and Innovation Center Software, covering aspects like platform, MCP connections, and tools.

• Create a market feedback mechanism with revenue teams and operating companies to enhance offerings and prioritize investments.

• Establish joint-selling initiatives, incentives, and transitions for cross-selling and attachment opportunities.

• Manage revenue, profit margins, delivery costs, and EBITDA performance, including forecasting, staffing, and resource distribution.

• Distinctly report AI revenue separate from security revenue and aim for positive EBITDA by the second half of 2027.

• Lead the AI Enablement, AI Engineering, and the forthcoming AI Software Foundry teams.

• Set success metrics for pipeline development, closed revenue, quoting speed, request fulfillment, client outcomes, repeat purchases, adoption rates, margins, and EBITDA.

• Implement adoption strategies across operating companies and hubs via shared catalogs, intake processes, quoting, procurement, transitions, escalation service levels, and training programs.

• Align AI services with New Charter’s overarching mission and vision, supporting client readiness, workforce capability, and human flourishing.

• Provide strategic and operational assistance across independent businesses through consultative influence and high-level communication.

⛳️ Requirements

• Proven executive track record in establishing new technology services or practices from inception to a sustainable, profitable revenue stream, with direct P&L ownership and accountability for revenue, margins, and EBITDA.

• Experience in leading leaders and multidisciplinary delivery teams, including team building, talent development, performance expectation setting, and enhancing operational effectiveness.

• Demonstrated success in integrating sales, operations, and delivery across decentralized, multi-entity, or franchise-style organizations through influence rather than direct authority.

• Strong grasp of AI-enabled business services, solution packaging, transitions from consulting to managed services, and the commercial and delivery demands of scalable AI offerings; hands-on AI research leadership is not required.

• Background in managed services, IT services, or a similar client-service business, including forecasting, service economics, quoting, delivery quality, and growth of recurring revenue.

• Established credibility in partnering with executive leadership, business-unit presidents, and revenue leaders to convert strategic vision into actionable plans and measurable results.

• Proven ability to sell and cross-sell complementary services through business leaders and teams not directly reporting to you, including building trust, understanding client relationships, and aligning incentives for mutual success.

• Exceptional executive presence, active listening, clear communication, and the capability to earn influence through consistency, results, and sound judgment.

• Highly accountable, analytical, and diligent about processes while remaining flexible in a dynamic, evolving organization.

• Collaborative, emotionally intelligent leadership and talent development capabilities.

• Mission-driven focus on responsible AI adoption, client readiness, and achieving meaningful outcomes for individuals.

🏝️ Benefits

• Opportunities for growth and learning.

• Comprehensive employee benefits.

• Innovative company initiatives.

• Inclusive hiring practices.

• Career paths across various roles.