District Manager, Parts and Service

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Drive aftersales performance within a specified region.

• Collaborate with dealership leadership to implement GM Customer Care & Aftersales initiatives.

• Enhance customer satisfaction and boost revenue.

• Utilize data-driven insights, operational expertise, and consultative influence to achieve measurable outcomes.

• Take ownership of district performance in terms of revenue, customer retention, and overall customer experience.

• Counsel dealer leadership and cultivate strategic partnerships.

• Propel revenue growth and meet KPIs through CCA programs and initiatives.

• Oversee standardized dealer contact processes that align with dealer priorities and GM objectives.

• Evaluate dealership marketing and merchandising strategies and suggest enhancements to increase service lane traffic.

• Formulate and implement annual Business Plans.

• Assess dealership performance, identify trends, and execute targeted operational enhancements.

• Independently manage priorities and make decisions that drive business results.

• Address aftersales customer concerns related to SPAC, CAC, TAC, goodwill, warranty, and policy inquiries.

• Monitor KPIs, including SRT objectives, NPS, customer retention, STS compliance, and EV training and compliance.

• Leverage expertise in automotive parts and service systems, dealership operating reports, fixed operations analysis tools, profit department structures, and consultative selling.

• Report directly to the Zone Manager, Parts and Service.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• Minimum of 5 years of experience in Sales, Service, or Operations with a demonstrated success in driving revenue growth.

• Strong knowledge of the automotive industry and business acumen, particularly in service operations, warranty processes, and customer experience management is highly preferred.

• Willingness to travel up to 50% to various locations within the territory.

• Proficiency in Microsoft Excel, including skills in data analysis, reporting, and visualization tools.

• Must currently reside in the territory or be willing to relocate to Minnesota or an approved surrounding area within 60 days of starting the position.

• Must be legally authorized to work without GM immigration sponsorship, both now and in the future.

• Capability to legally operate a motor vehicle and successfully complete a Motor Vehicle Report review.

🏝️ Benefits

• Incentive pay program with payouts based on company performance, job level, and individual contributions.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Health Savings Account options.

• Flexible Spending Accounts.

• Retirement savings plan.

• Sickness and accident benefits.

• Life insurance coverage.

• Paid vacation and holidays.

• Tuition assistance programs.

• Employee assistance program.

• Discounts on GM vehicles.

• Relocation benefits for qualified candidates under company policy.