District Manager – OnStar & Loyalty

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the main field representative, advocate, and liaison for OnStar, GM connected services, loyalty programs, and subscription offerings at designated dealerships.

• Establish reliable relationships with dealer principals, general managers, sales executives, and service leaders.

• Mentor and influence dealership teams to enhance product adoption, customer interaction, loyalty, and overall dealership performance.

• Promote Connected by OnStar services, My GM Rewards, and GM Rewards Credit Cards.

• Conduct monthly and quarterly performance assessments using data and analytics.

• Identify opportunities and collaboratively develop dealer action plans for continuous progress and growth.

• Track performance at Dealer, District, Zone, and Region levels against monthly, quarterly, and annual objectives.

• Create and deliver live training sessions in-dealership and virtually.

• Educate teams on OnStar, My GM Rewards, connected vehicle technologies, customer onboarding, and delivery experiences.

• Resolve issues related to OnStar, the GM mobile app, and internal platforms.

• Ensure customers experience connected technology from setup and enrollment through ongoing engagement.

• Collaborate with Vehicle Sales, Service & Marketing, Fleet and Commercial Sales, OnStar Digital Services, and Loyalty teams.

• Assist in product and feature launches and coordinate dealer marketing and messaging.

• Address dealer and customer satisfaction concerns.

• Provide field insights to enhance programs, tools, and processes.

• Travel frequently within the assigned territory.

⛳️ Requirements

• A minimum of 2 years of experience in sales, customer service, or a related field.

• Bachelor's degree or equivalent professional experience.

• Excellent communication and presentation abilities.

• Capability to meet business needs across various time zones, including occasional weekends and holidays.

• Proficiency in Google Workspace and/or Microsoft Office applications.

• Ability to use and troubleshoot technology platforms, mobile applications, and subscription services.

• Strong written and verbal communication skills with meticulous attention to detail.

• Willingness to travel up to 90% within the assigned territory.

• Valid driver's license and the ability to legally operate a motor vehicle.

• Must currently reside within the territory or be willing to relocate to Syracuse, NY or an approved surrounding area within 60 days of the start date.

• Must not require GM immigration sponsorship currently or in the future.

• Ability to successfully complete a Motor Vehicle Report review.

🏝️ Benefits

• Incentive pay program with payouts based on company, job-level, and individual performance.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account.

• Flexible Spending Accounts.

• Retirement savings plan.

• Sickness and accident benefits.

• Life insurance.

• Paid vacation and holidays.

• Tuition assistance programs.

• Employee assistance program.

• GM vehicle discounts.

• Comprehensive benefits overview and wellbeing support from day one.

• Relocation costs are not covered.