District Manager – OnStar & Loyalty

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Act as the main representative and advocate for OnStar, GM connected services, loyalty, and subscription offerings within an assigned dealer network.

• Establish and nurture trusted relationships with dealer principals, general managers, sales leaders, and service leaders.

• Serve as the intermediary between OnStar, GM vehicle brands, and designated dealerships.

• Mentor and influence dealership teams to enhance adoption, customer engagement, loyalty, and overall business performance.

• Conduct monthly and quarterly performance evaluations utilizing data and analytics.

• Identify growth opportunities and collaborate on dealer action plans aimed at continuous improvement and sustainable growth.

• Monitor performance metrics at the Dealer, District, Zone, and Region levels against monthly, quarterly, and annual objectives.

• Create and deliver live training sessions in-dealership and virtually on OnStar, My GM Rewards, GM Rewards Credit Card, connected vehicle technologies, and customer onboarding.

• Resolve issues related to OnStar, the GM mobile app, and internal platforms.

• Ensure customers receive effective setup, enrollment, and ongoing engagement with connected services.

• Collaborate with teams in Vehicle Sales, Service & Marketing, Fleet and Commercial Sales, OnStar Digital Services, and Loyalty.

• Assist with product and feature launches while aligning GM and dealer marketing and messaging.

• Address dealer and customer satisfaction concerns.

• Provide field feedback on programs, tools, and processes to enhance dealer and customer support.

• Travel frequently within the assigned territory, with travel expectations ranging from 50% to 90%.

⛳️ Requirements

• A minimum of 2 years of experience in sales, customer service, or a related field.

• Bachelor's degree or equivalent professional experience.

• Exceptional communication and presentation abilities.

• Capacity to meet business needs across various time zones, including some weekends and holidays.

• Proficiency in Google Workspace and/or Microsoft Office applications.

• Ability to utilize and troubleshoot technology platforms, mobile applications, and subscription services.

• Strong written and verbal communication skills with a keen attention to detail.

• Willingness to travel up to 90% within the assigned territory.

• Possession of a valid driver's license and capability to legally operate a motor vehicle.

• Must currently reside within the territory or be prepared to relocate to Alabama or a designated surrounding area within 60 days of the start date.

• Must reside in an approved city within the assigned territory by the timeline specified in the job offer.

• Must be legally authorized to work without GM immigration sponsorship, now or in the future.

• Successful completion of a Motor Vehicle Report review is required.

• Preferred: experience in supporting automotive dealerships, OEMs, or related retail operations.

• Preferred: strong skills in prioritization, time management, and organization.

• Preferred: demonstrated ability to learn quickly and maintain a mindset focused on continuous improvement.

• Preferred: self-motivated with a proven history of achieving results.

• Preferred: ability to excel in a fast-paced, dynamic environment.

• Preferred: adaptable, innovative, and comfortable leading through change.

• Preferred: strong analytical and problem-solving skills with a data-driven approach.

🏝️ Benefits

• Access to GM Total Rewards resources and benefits that support well-being at both work and home.

• Flexible remote work arrangement.

• No relocation benefits; the selected candidate will be responsible for relocation costs.