District Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Ensure comprehensive training for FCMs regarding therapeutic area requirements, internal processes, standard operating procedures, and client protocols.

• Oversee the hiring, performance management, development, coaching, and succession planning for the FCM team.

• Supervise and authorize FCM expenses, purchases, contracts, mileage, and other budget-related expenditures.

• Conduct regular field visits and provide support to FCMs during peak periods or in their absence.

• Establish objectives and KPIs for the FCM team and maintain tools for performance measurement.

• Ensure the team is prepared for both current and future field implementations.

• Forecast and allocate resources to meet geographical program requirements.

• Collaborate with the client's point of contact as well as internal and external stakeholders.

• Offer feedback to the Senior Program Manager and stakeholders to uphold a best-in-class patient support program.

• Report all Adverse Events to the designated units or departments.

• Provide leadership and strategic program management for the client account.

• Review FCM KPIs and performance reports with key personnel from the client.

• Develop strategies and action plans in conjunction with the Program Management team and client stakeholders.

• Recruit, interview, hire, train, mentor, motivate, and develop the FCM team.

• Conduct performance evaluations and professional development initiatives.

• Offer strategic guidance, facilitate milestones, monitor program activities and compliance, and enhance the customer program experience.

• Utilize CRM systems and reports to track, train, and coach the FCM team.

• Identify efficiencies and foster synergy with the management team.

• Serve as the program champion and strategic partner for key stakeholders and the client Sales Team.

• Stay informed about industry trends and upcoming legislation that may affect the business.

⛳️ Requirements

• A university degree in science or healthcare, or an equivalent combination of education and experience.

• At least 7 years of experience in people and client management, clinical or biotechnology program management, or a related healthcare domain.

• Proficiency in both English and French, both written and spoken, is advantageous.

• General understanding of reimbursement and patient assistance programs, as well as database elements and operational policies, is beneficial.

• A nursing background is a plus, though not mandatory.

• Experience in healthcare settings is advantageous.

• Strong grasp of pharmaceutical industry business principles.

• Ability to apply medical and business knowledge within provincial and private payer markets while adhering to professional and ethical standards.

• Exceptional people management skills.

• Demonstrated leadership and management experience with a field-based team.

• Capability to leverage internal and external relationships to enhance team productivity.

• Excellent interpersonal and communication abilities with both internal and external stakeholders.

• Proficiency in managing multiple priorities and adapting to changing situations.

• Effective problem-solving and analytical skills.

• Ability to identify opportunities and propose recommendations to enhance effectiveness and productivity.

• Outstanding client management experience.

• Proven organizational skills.

• Strong computer and systems knowledge.

• Excellent proficiency in Microsoft Office.

• Valid, non-expired, unrestricted driver's license.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer opportunities.

• Reasonable accommodations during the employment process and employment.