District Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide assistance to designated regions and supervise team performance and evaluations.

• Directly oversee case managers and additional support personnel within the assigned jurisdiction.

• Collaborate with program managers and colleagues across various functions.

• Improve customer-facing interactions while offering leadership support.

• Mentor, coach, and guide a regional team to ensure exceptional customer experiences and operational execution.

• Monitor team activities and performance on a daily basis.

• Develop and maintain region-specific training related to drugs and reimbursement.

• Identify the needs of patients, healthcare providers, and programs, and deliver effective solutions.

• Analyze program metrics and formulate proactive action plans.

• Generate and present performance metrics and associated reports to the Senior Program Manager.

• Maintain high-quality standards and ensure ethical, compliant operations.

• Collaborate with pharmaceutical manufacturers to comprehend their goals, aid in achieving them, and optimize programs.

• Support assigned Patient Support Programs and associated market events.

• Address the needs of internal and external customers while continuously enhancing services.

• Preserve customer support, trust, and value through tailored offerings.

• Assist with quality assurance and improvement initiatives, overseeing necessary CAPA activities.

• Establish direction, measurable goals, and accountability for team performance.

• Coach, develop, and support team members through constructive feedback, performance evaluations, and career development planning.

• Cultivate an inclusive, high-performing team culture that aligns with company values and objectives.

• Occasionally travel to other provinces in Canada for team meetings.

⛳️ Requirements

• Bachelor's degree in business, life sciences, or nursing.

• At least 5 years of experience in various cross-functional areas pertinent to the position.

• 1–3 years of demonstrated sales success in the pharmaceutical sector.

• Experience in managing people.

• Familiarity with specialty services and drug delivery methods, such as infusion or subcutaneous administration, is advantageous.

• Experience interacting with key opinion leaders and healthcare professionals.

• Knowledge of the healthcare landscape, including both private and public payers.

• Self-motivated and team-oriented.

• Willingness to travel and drive, with access to a personal vehicle; some travel may necessitate overnight stays.

• Capacity to navigate change and uncertainty in a fast-paced environment.

• Strong strategic thinking, analytical, and problem-solving abilities.

• Customer-centric mindset focused on improving patient outcomes.

• Excellent organizational, prioritization, execution, and implementation skills.

• Collaborative abilities and effective teamwork across organizations.

• Proven project management skills.

• Strong presentation capabilities.

• Understanding of relevant industry codes, laws, and regulations.

• Proficiency in English is required.

• Bilingualism in French and English may be necessary based on the role, location, and organizational requirements.

🏝️ Benefits

• Flexible remote work arrangements.

• Opportunities for growth and career advancement support.

• Professional development through the acquisition of new skills and expanded knowledge.

• Incentive program.

• Comprehensive benefits package.

• A healthy and safe work environment.

• An accessible and inclusive workplace.

• Accommodations available upon request during the selection process.