District Installation Manager

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Oversee the customer experience during the installation phase across the entire lifecycle of sold projects after the sale.

• Lead and supervise field installation associates, which encompasses hiring, setting objectives, managing performance, and providing training.

• Ensure the successful execution of Pre-Installation Inspections and Job Site Inspections.

• Manage job flow processes, including scheduling, job movement tasks, services, warranties, job initiations, and completion of service orders.

• Carry out contract and measurement audits, site visits, Pre-Installation Inspections, and Job Site Inspections.

• Address adjustments to contract scope, customer escalations, concessions, and approvals for service provider additional labor charges.

• Utilize data, reporting, and related systems to achieve targets for cycle time, customer satisfaction, reorder rates, and gross margins.

• Maintain strong relationships with stores, Core Services teams, business partners, sales teams, customers, and service providers.

• Oversee responses to customer care tickets and the processing of service provider invoices.

• Enhance the potential of diverse talent through a commitment to equal employment opportunities.

⛳️ Requirements

• Must be at least 18 years of age.

• Must have legal authorization to work in the United States.

• Bachelor's degree or an equivalent qualification in a relevant field of study.

• A minimum of 10 years of work experience.

• Experience in the construction or home improvement industry is preferred.

• Prior experience in managing residential home improvement installation projects is preferred.

• Excellent time management and organizational abilities.

• Strong negotiation skills.

• Solid business acumen.

• Proficient problem-solving and multitasking capabilities.

• Collaborative leadership skills with a strong emphasis on building partnerships.

• Willingness to travel overnight 5% to 20% of the time.

• Ability to engage in physical activities such as walking, standing, stooping, climbing, and lifting materials or equipment.

• Capability to work in environments with temperature extremes, moving machinery, loud noise, and fumes.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Paid time off and holidays.

• Opportunities for professional development and training.

• Employee discounts on products and services.