Distribution Account Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee all operational activities through designated distribution partners.

• Manage, nurture, and drive the success of distributors.

• Collaborate with local Channel and End-User sales teams.

• Identify and implement strategic initiatives to set Ruckus Networks apart and boost distributor revenue.

• Facilitate the adoption and growth of both new and existing products.

• Assist distributors in recruiting and developing new resellers managed by distribution.

• Act as the primary operational liaison for assigned distributors and respond to inquiries.

• Address distributor platform issues, including portal access, login troubleshooting, and CPQ license distribution.

• Communicate program specifics, provide updates on progress, and assist with access to training and certifications.

• Coordinate channel pipeline management and supply needs with distribution partners.

• Prepare Quarterly Business Review (QBR) reports and ROI analyses.

• Contribute to presentations focused on distribution for both internal and external audiences.

• Promote attendance at distributor marketing events and follow up to enhance sales conversions.

• Assess and refine operational workflows, document enhancements, and simplify business processes for distributors.

⛳️ Requirements

• At least 3 years of experience in distribution and channel relationship management, partner management, ideally within the technology industry.

• Experience working with distributors, resellers, system integrators, alliances, and strategic partners.

• In-depth understanding of indirect sales models and distribution partners within the technology ecosystem.

• Capability to align business strategies from both distributor and Ruckus solution perspectives.

• Proficiency with complex internal systems such as Salesforce CRM and Partner Portals.

• Strong skills in process improvement.

• Ability to manage a high volume of varied inquiries while maintaining a responsive partnership.

• Excellent written and verbal communication skills.

• Ability to articulate complex program details and operational procedures clearly.

• Experience in managing sales data and maintaining pipelines.

• Familiarity with reporting tools for business reviews.

• Expertise in interpersonal relations, project management, negotiation, change management, problem-solving, and process management.

• Strong motivation and integrity.

• The ideal candidate should reside in the Chicago area or the Midwest region of the United States.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Life and accidental death insurance.

• 401(k) retirement plan.

• Participation in the Company’s Incentive Plan.

• Eleven paid holidays throughout the calendar year.

• Two weeks of paid vacation, prorated based on the start date.

• Additional leave options available.