Dispatcher – Billing Specialist

This is a fully remote position, open to applicants in Connecticut, +8 more states.

📋 Description

• Generate precise customer invoices based on completed services and the information provided by Calibration Technicians.

• Coordinate and schedule technician routes based on incoming requests and service submissions.

• Conduct regular audits of invoices to ensure accuracy, consistency, and compliance.

• Investigate and resolve discrepancies related to services rendered, invoices, and billing.

• Communicate effectively with customers, technicians, management, and internal teams to address inquiries and resolve issues.

• Maintain accurate documentation and records pertaining to scheduling, services, and billing.

• Collaborate with cross-functional teams to identify opportunities for process improvements and operational efficiency.

• Conduct research and gather information to resolve issues and support business operations.

• Perform other assigned duties as needed.

⛳️ Requirements

• Strong organizational skills with the ability to prioritize tasks, manage multiple requests, and meet deadlines.

• Excellent written and verbal communication skills with a professional demeanor.

• Proficient in Microsoft Office Suite with the ability to quickly learn new software and technology.

• Familiarity with CCC ONE estimating software is preferred.

• Experience in auto damage estimating is preferred but not mandatory.

• Ability to work independently while effectively collaborating with team members across various locations.

• Strong attention to detail in a high-volume environment.

• Self-motivated, adaptable, and proactive, with a strong work ethic and commitment to quality.

• Demonstrated integrity, accountability, and sound judgment when managing billing information and resolving discrepancies.

• Ability to build and maintain positive working relationships with customers, technicians, management, and internal partners.

• Ability to identify process improvement opportunities and take ownership of assigned responsibilities.

• Must have a dedicated workspace and reliable high-speed internet access.

• Ability to sit for extended periods while performing computer-based tasks.

• Ability to operate a computer, telephone, and standard office equipment.

• Ability to communicate effectively via phone, email, and digital communication platforms.

• Ability to perform repetitive motions associated with computer and keyboard use.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Supportive and collaborative work environment.