Dispatcher

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Receive and assess transportation requests through platforms such as Zoho Desk and MOVI

• Validate pickup and drop-off points, appointment schedules, service needs, and any special accommodations

• Ensure trip preparedness, eligibility, and necessary authorisations

• Detect incomplete information or scheduling conflicts before dispatching trips

• Allocate trips to drivers based on their availability, location, vehicle compatibility, and service criteria

• Relay trip information, special instructions, and any schedule modifications to drivers

• Oversee driver availability, ongoing trips, trip progress, and punctuality

• Address delays, cancellations, driver no-shows, vehicle malfunctions, and missed pickups

• Provide routing assistance and support to drivers

• Share transportation updates and estimated times of arrival (ETAs) with healthcare facilities, medical offices, staff, and family members

• Organise return trips, manage facility wait times, and implement same-day transportation modifications

• Tackle service issues while prioritising member safety and service continuity

• Update trip statuses and keep trip notes and compliance records accurate

• Log delays, cancellations, incidents, and service-related challenges

• Identify and rectify scheduling conflicts, coverage gaps, and service interruptions

• Escalate urgent or complex matters as necessary

• Collaborate effectively with schedulers, drivers, and operational teams

• Assist with urgent or additional transportation needs

⛳️ Requirements

• Prior experience in dispatch, transportation coordination, logistics, or fleet management is essential

• Strong organisational and time-management abilities

• Exceptional verbal and written communication skills

• Capability to handle multiple trips, requests, and priorities concurrently

• Strong problem-solving abilities with a calm demeanour under pressure

• Proficiency with scheduling software, transportation management systems, and digital communication tools

• Meticulous attention to detail when reviewing trip information and maintaining records

• Ability to operate independently in a fully remote setting

• Willingness to work consistent US business hours

• Experience in non-emergency medical transportation (NEMT) operations is preferred

• Familiarity with healthcare scheduling and patient transportation coordination is preferred

• Experience with Zoho Desk, MOVI, PCC, or similar dispatch and transportation management systems is preferred

• Knowledge of driver coordination, trip authorisations, and transportation compliance standards is preferred

• Understanding of basic medical terminology and insurance procedures is preferred

• Experience liaising with healthcare facilities, medical offices, drivers, or patients is preferred

🏝️ Benefits

• Fully remote work opportunity from South Africa

• Full-time employment position

• Consistent working hours that align with US business operations

• Opportunity to contribute to vital healthcare transportation services