Dispatcher

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee and enhance the daily dispatch schedule for San Diego and the Quad-County service regions.

• Allocate technician assignments based on their location, availability, workload, job specifications, and estimated service durations.

• Collaborate closely with the Technician Supervisor to align operational needs with technician schedules, availability, and time-off requests.

• Continuously monitor schedules throughout the day, making real-time adjustments for cancellations, delays, site access challenges, scheduling conflicts, and unforeseen changes.

• Act as the primary contact for field technicians concerning scheduling, routing, site access, and logistical concerns.

• Organize vehicle and equipment maintenance to ensure fleet readiness while minimizing disruptions to technician schedules.

• Manage the daily courier route to minimize unnecessary travel and administrative tasks.

• Coordinate sample drop-offs at laboratories and the delivery of supplies, equipment, and gear between shop and field locations.

• Apply service-specific time-to-complete requirements to establish realistic schedules and prevent overbooking.

• Enhance routing, decrease unnecessary mileage, and boost technician productivity.

• Utilize CRM systems, scheduling platforms, and automation tools to keep accurate assignments and enable notifications for clients and technicians.

• Monitor scheduled jobs and detect potential bottlenecks before they affect clients or field teams.

• Communicate schedule modifications and operational updates to technicians, supervisors, clients, and internal teams.

• Maintain precise records of dispatch, scheduling, maintenance, and logistics.

• Support ongoing improvements in dispatch processes, routing strategies, and field operations.

• Success is evaluated by maximizing technician utilization, enhancing job density, reducing mileage, ensuring vehicle and equipment readiness, swiftly resolving issues, and maintaining accurate schedules.

⛳️ Requirements

• At least 2 years of experience in dispatching, scheduling, logistics, field operations, project coordination, or a related field.

• Strong capability to organize tasks geographically and chronologically, creating efficient schedules across various service areas.

• Experience in coordinating multiple employees, vehicles, appointments, or field-based activities simultaneously.

• Exceptional organizational and multitasking abilities, with a keen attention to detail.

• Strong problem-solving skills and the capacity to make prompt decisions in a fast-paced environment.

• Ability to foresee scheduling conflicts, identify operational bottlenecks, and devise practical solutions.

• Excellent verbal and written communication skills.

• Capability to work effectively with field technicians, supervisors, clients, laboratories, and internal teams.

• Ability to balance operational efficiency with technician availability, workload, and scheduling requirements.

• Proficiency in Microsoft Office, CRM platforms, scheduling systems, and other business software.

• Comfortable utilizing digital calendars, maps, routing platforms, and visual scheduling tools.

• Ability to learn company-specific services and comprehend estimated service times to create accurate schedules.

• Strong ability to manage shifting priorities while maintaining accuracy and adhering to deadlines.

• Proactive approach to enhancing efficiency and addressing operational challenges.

• English proficiency at B2 level or higher.

• Demonstrated remote work experience with a dedicated home office setup, reliable computer, quality headset, and stable internet connection.

• Preferred: Experience dispatching field technicians, inspectors, service professionals, or other mobile teams.

• Preferred: Experience in environmental testing, construction, facilities, maintenance, home services, or other field-service environments.

• Preferred: Experience with CRM automation, conditional workflows, or automated scheduling and notification systems.

• Preferred: Experience in coordinating vehicle or equipment maintenance.

• Preferred: Experience in managing courier, delivery, or sample transportation logistics.

🏝️ Benefits

• Comprehensive health insurance options.

• Competitive salary and opportunities for advancement.

• Flexible work schedule and remote work opportunities.

• Support for professional development and training.

• Positive and collaborative work environment.