Disability Account Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Serve as the primary point of contact for communication and collaboration with designated accounts.

• Assess and validate FMLA and Disability forms to ensure compliance with HIPAA/HITECH and related standards.

• Confirm patient information within the EMR systems of assigned accounts using essential patient identifiers.

• Validate request information and obtain additional documentation from patients/requesters for outstanding forms.

• Accurately complete forms in accordance with MRO Clinics policies/procedures and applicable state/federal regulations.

• Adhere to workflows specific to assigned accounts.

• Document and log precise details regarding each processed form.

• Update and maintain an accurate Accounting of Disclosures.

• Deliver customer service to patients and clients while ensuring the confidentiality of patient information.

• Manage high call volumes while upholding service standards and professionalism.

• Meet established production and quality targets and oversee assigned accounts within designated turnaround times.

• Report to the Director of Disability as required.

⛳️ Requirements

• Meticulous and detail-oriented.

• Professional demeanor.

• Customer-focused attitude.

• Positive outlook and ability to engage effectively with colleagues.

• Exceptional communication skills.

• Demonstrated reliability and consistent attendance.

• Required confidentiality and discretion.

• Capability to understand and apply HIPAA/Privacy Guidelines.

• Strong organizational abilities, including multitasking and effective time management.

• Adaptability to frequent changes within the industry and office environment.

• High School Diploma or equivalent is mandatory.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• 401(k) plan.