Director/VP, Revenue Operations, Commercial Systems

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as the primary executive owner of Salesforce and the overall commercial systems landscape.

• Develop and implement the Salesforce and commercial technology strategic roadmap.

• Position Salesforce as the central system of record for commercial operations, forecasting, and operational transparency.

• Manage and hold external implementation and consulting partners accountable for their contributions.

• Define and oversee commercial metrics, data standards, forecast categories, and criteria for sales stages.

• Promote data quality, governance, and adoption throughout Sales, Product, Finance, and Customer Success teams.

• Set standards for pipeline, opportunity, and data governance.

• Create and maintain a standardized forecasting methodology and operational rhythm.

• Develop and sustain reliable reporting packages for the board and executive team.

• Enhance pipeline visibility, opportunity health tracking, and analytics for sales performance.

• Align Salesforce reporting with Finance actuals and address any discrepancies.

• Collaborate with Revenue Leadership to enhance forecast accuracy and mitigate forecast bias.

• Own and prioritize the roadmap for commercial systems.

• Assess and manage vendors and implementation partners based on established outcomes.

• Carry out other assigned responsibilities.

⛳️ Requirements

• 10–15+ years of experience in Revenue Operations, Sales Operations, or leadership in commercial systems, with direct oversight of enterprise forecasting and Salesforce.

• Have personally led an enterprise-wide sales forecasting process from start to finish.

• Developed and managed board-level and executive commercial reporting.

• Proven ability to repair a failed, low-adoption, or poorly governed Salesforce setup.

• Experience in reconciling Salesforce/Sales reporting with Finance actuals.

• Established standards for pipeline, opportunity, and data governance.

• Proficient in managing Salesforce architecture and integrations, including Salesforce administration oversight.

• Capable of influencing sales management behavior and operational discipline without direct authority.

• Experienced in managing and holding external implementation or consulting partners accountable.

• Exceptional communication skills at the executive level, with the ability to lead through influence across Sales, Finance, Customer Success, Marketing, and Product teams.

• Preferred: experience in selecting or implementing CPQ platforms.

• Preferred: experience with AI-driven workflow automation applied to commercial processes.

• Preferred: background in commercial or revenue operations within B2B SaaS, healthcare technology, or clinical/life sciences technology.

• Preferred: experience in supporting executive steering committees or board-level reporting.

🏝️ Benefits

• Remote work

• Work-life balance

• Opportunities for professional development and career advancement

• An inclusive, people-first culture

• Commitment to diversity and equal opportunity employment