Director, Workforce Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of the CCV workforce plan from start to finish, translating long-term growth objectives into weekly and monthly hiring, onboarding, and readiness targets.

• Develop operating metrics, forecasting, and reporting that encompass recruiting conversion, onboarding timelines, attrition rates, training capacity, and clinician readiness.

• Create a scalable onboarding model for clinicians in collaboration with Clinical, Talent, IT, Operations, and other departments.

• Identify the appropriate framework for preceptors, clinical leads, onboarding cohorts, and frontline management.

• Set performance standards and operational rhythms for attendance, cancellation rates, Clover Assistant Touch, productivity, and normalized performance metrics.

• Collaborate with clinical leaders to ensure alignment on productivity, quality of care, and member experience.

• Develop dashboards, forecasts, and management routines to pinpoint constraints, allocate resources, and tackle hiring or performance shortfalls.

• Establish repeatable workforce-management capabilities for Clover Care Services programs.

• Coordinate efforts among Clinical Activation, clinical leadership, Talent, Operations, Finance, analytics, and other stakeholders to create an integrated workforce plan.

• Construct the CCV workforce funnel baseline and 2027 growth strategy within the first 90 days.

• Implement a reliable recruiting-to-readiness operational model and launch workforce dashboards within the initial 6 months.

• Assist CCV in achieving clinician-capacity objectives prior to the 2027 AEP cycle.

⛳️ Requirements

• Proven experience in building or leading workforce planning, capacity management, clinical operations, field operations, or similar complex people-scaling functions.

• Demonstrated ownership of the entire workforce funnel, from recruiting demand and hiring pace to onboarding, readiness, productivity, performance, and attrition.

• Experience in scaling a high-touch operating model without compromising quality, judgment, and human support.

• Highly analytical, capable of transforming workforce data into forecasts, metrics, dashboards, and actionable decisions.

• Ability to balance productivity with quality, accuracy, and member experience.

• Effective cross-functional operational experience, fostering alignment and accountability among clinical leaders, recruiters, operators, analysts, and executives.

• Comfortable navigating between strategy and execution in settings where the operating model is still evolving.

• Experience in scaling distributed clinicians, field teams, home-based care, or other operationally intricate healthcare workforces.

🏝️ Benefits

• Competitive base salary

• Equity opportunities

• Performance-based bonus program

• 401k matching

• Regular compensation reviews

• Comprehensive medical, dental, and vision coverage

• No-Meeting Fridays

• Monthly company holidays

• Mental health resources

• Generous flexible time-off policy

• Remote-first culture

• Learning programs

• Mentorship

• Professional development funding

• Regular performance feedback and reviews

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities

• Reimbursement for office setup expenses

• Monthly cell phone & internet stipend

• Collaboration with global teams

• Paid parental leave for all new parents