Director, Vendor Management

This is a fully remote position, open to applicants in Australia.

📋 Description

• Design and oversee the global operational framework for Technology Vendor Management teams, ensuring consistency, governance, capacity planning, and operational performance.

• Collaborate with functional leaders across Business Process Services, Financial Management, Reporting & Controls, Software, Infrastructure, IT Labor & Cloud to streamline processes, eliminate redundancies, and enhance productivity.

• Formulate and implement the AI and automation strategy for Technology Vendor Management.

• Recognize high-value AI use cases, deploy AI-enabled workflows, and integrate automation into fundamental vendor management processes.

• Establish operational governance, performance metrics, and executive reporting that encompass productivity, service quality, risk management, and business outcomes.

• Direct strategic programs and cross-functional initiatives that support the TVM roadmap, including process transformation, location strategy, operational readiness, and enterprise tool implementations.

• Create Outcome Key Results and monitor them until completion.

• Standardize processes, document best practices, and implement scalable operational controls.

• Build a high-performing global team that promotes collaboration, innovation, and career advancement.

• Collaborate with Enterprise Technology, Finance, Risk, Global Supply Management, and other stakeholders to ensure alignment of operational priorities with enterprise objectives and American Express Leadership Behaviors.

⛳️ Requirements

• Over 10 years of experience in Technology Operations, Business Operations, Program Management Office (PMO), Shared Services, Technology Business Management (TBM), Vendor Management, or a similar field.

• A Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, Finance, Operations Management, or a related area.

• Proven track record of leading large-scale operational transformations, process optimizations, and enterprise-wide initiatives within a complex technology environment.

• Demonstrated success in influencing senior leadership and achieving cross-functional alignment without direct authority.

• Experience in establishing operational governance, OKRs, executive reporting, workforce planning, and performance management.

• Strong analytical, problem-solving, and decision-making capabilities with the ability to convert data into actionable business insights.

• Exceptional written and verbal communication skills, with experience in presenting to executive leadership.

• Employment offer contingent upon successful completion of a background verification check, in accordance with applicable laws and regulations.

🏝️ Benefits

• Competitive base salaries.

• Bonus incentives.

• Support for financial well-being and retirement.

• Comprehensive medical, dental, vision, life insurance, and disability benefits (location-dependent).

• Flexible working model with hybrid, onsite, or virtual arrangements based on role and business needs.

• Generous paid parental leave policies (depending on your location).

• Free access to global on-site wellness centers staffed with nurses and doctors (location-dependent).

• Free and confidential counseling support through our Healthy Minds program.

• Career development and training opportunities.