Director, Vault Growth

This is a fully remote position, open to applicants in California.

📋 Description

• Lead discussions to establish partnerships that attract new customers, categories, retail relationships, and channel affiliations to the vault.

• Propel the expansion of the vault into new international markets in collaboration with the International and Monetization teams.

• Take ownership of the customer experience for emerging supply channels and markets.

• Identify and implement premium vault services, including expedited handling, enhanced protection, and subscription-based benefits.

• Collaborate with Product & Technology to prioritize the roadmap and translate decisions into changes for customers and internal teams.

• Work alongside Marketing to develop go-to-market strategies for new features, categories, and geographical areas.

• Enhance awareness of the vault among collectors.

• Build and lead a small team focused on strategic initiatives and growth.

⛳️ Requirements

• Over 10 years of experience spearheading growth initiatives that merge strategic insight with practical execution.

• Proven experience in scaling a supply base, channel network, or customer acquisition strategy significantly.

• Skilled in converting strategy or partnerships into operational workflows and customer-facing experiences.

• Experience in cultivating and managing external partnerships, particularly in retail, channel, or supply-side contexts.

• Strong capabilities in program management.

• Excellent communication skills.

• Ability to collaborate effectively across functions, including partnership, business development, operations, and customer care teams.

• Familiarity with the complexities of international expansion, including regulatory, operational, and logistical factors, is advantageous.

• A genuine passion for the collectibles or hobby sector is a plus.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• Potential eligibility for bonuses, commissions, or other compensation forms.

• Flexible remote work options.

• Support for candidates with disabilities or special needs.

• Commitment to equal employment opportunities.