Director, Travel & Hospitality

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the overall client relationship and account strategy for designated Travel, Hospitality, and Entertainment accounts.

• Create and implement account plans that align with client goals and Acxiom solutions.

• Achieve revenue run rate, renewals, profitability, bookings, and incremental growth objectives.

• Identify, qualify, and finalize renewals, expansions, upsells, cross-sells, new use cases, and additional business lines.

• Establish executive relationships and maintain communication with client stakeholders and Acxiom leadership.

• Facilitate client business reviews and strategic planning sessions.

• Act as an advocate for clients internally, proactively manage risks, and address issues.

• Maintain forecasts, opportunity pipelines, account plans, and client records in Salesforce and other systems.

• Lead or assist in contract negotiations, statements of work, renewals, pricing discussions, and commercial escalations.

• Coordinate cross-functional support across delivery, product, data, engineering, analytics, finance, marketing, and executive leadership.

• Link Acxiom’s data, identity, analytics, technology, and service offerings to client growth, efficiency, and customer experience objectives.

• Monitor client satisfaction, delivery health, adoption, and value realization.

• Operate independently while engaging broader teams to eliminate obstacles and achieve successful outcomes.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• At least ten years of relevant experience in strategic account leadership, enterprise sales, client management, consulting, marketing technology, data, digital, or related fields.

• A minimum of twelve years of relevant experience is a differentiator; equivalent relevant experience may be accepted in lieu of a bachelor’s degree.

• Proven success in managing large, complex client relationships with accountability for revenue, retention, growth, profitability, and client satisfaction.

• Ability to cultivate executive relationships, influence senior stakeholders, and guide strategic conversations linked to measurable business outcomes.

• Strong commercial insight, including forecasting, pipeline management, renewals, contract negotiations, pricing, and account profitability.

• Experience in formulating account plans and translating client priorities into growth strategies, solution roadmaps, and actionable opportunities.

• Capability to work independently while collaborating with cross-functional teams.

• Consultative selling abilities.

• Strong problem-solving, negotiation, communication, presentation, and executive presence skills.

• Knowledge of data, identity, analytics, marketing technology, digital transformation, managed services, or related solution areas.

• Expert industry knowledge.

• Experience in multifunctional leadership.

• Background in marketing and marketing technology, including data insights, analytics, and digital marketing.

• Proficient in Salesforce pipeline tracking and account management.

• Familiarity with digital ad tech ecosystems, targeting platforms, and consumer first-party and behavioral data.

• Demonstrated success in meeting or exceeding add-on deal and install-base targets in large, complex organizations.

• Experience managing clients with multiple lines of business.

• Ability to align technology solutions with business challenges or objectives.

• Resilience and creativity in navigating challenging sales cycles.

• Experience with significant sales targets.

🏝️ Benefits

• Inclusive, flexible work environment.

• Opportunities for professional growth.

• Work-life balance.

• World-class associate training and development.

• Comprehensive benefits.

• Equal opportunity employer, including disability and protected veteran status.