Director, Technical Business Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Direct operational governance initiatives within Retirement & Wealth.

• Provide guidance to leaders on risk management, compliance, resilience, technology, data, records, and third-party obligations.

• Uphold governance frameworks, procedures, controls, documentation, and annual plans.

• Organize reviews, attestations, evidence collection, testing, remediation, audit responses, and regulatory submissions.

• Monitor program progress, escalate risks and overdue actions, and ensure accountability for commitments.

• Oversee the execution of the Third-Party Risk Management and Vendor Management programs.

• Collaborate with business, finance, technology, procurement, risk, and compliance teams to enhance vendor oversight.

• Manage business continuity planning, resilience testing, recovery drills, and plan maintenance.

• Supervise governance for End User Computing Solutions, Process Criticality & Impact Risk Assessments, and associated operational risk initiatives.

• Guarantee that ownership, reviews, testing, approvals, records, and evidence are properly maintained in enterprise systems.

• Conduct records inventory assessments and promote information classification, retention, and lifecycle management.

• Create executive reports, dashboards, and performance metrics.

• Sustain program repositories, procedures, templates, training materials, and communications with stakeholders.

• Streamline and automate governance processes, enhance operational effectiveness, and support business onboarding and education.

• Cultivate trusted partnerships and exert influence within a complex organizational structure.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• Over 8 years of experience in business operations, operational risk, governance, compliance, technology operations, vendor management, business continuity, or a related field.

• In-depth knowledge of operational risk, controls, governance, and regulatory standards.

• Demonstrated capability to lead intricate cross-functional programs and achieve results through influence.

• Exceptional program management, analytical, problem-solving, and executive communication skills.

• Experience in designing governance processes, metrics, and reporting frameworks.

• Preferred experience in financial services, particularly in retirement, wealth, asset management, insurance, or banking.

• Familiarity with third-party risk, operational resilience, business continuity, data analytics, records management, audits, and regulatory examinations is advantageous.

• Preferred experience with governance or risk platforms such as Archer, Fusion, Ivalua, Process Unity, or SharePoint.

🏝️ Benefits

• Incentive programs and compensation linked to both business and individual performance.

• Comprehensive health coverage.

• Dental insurance.

• Mental health support.

• Vision insurance.

• Short- and long-term disability coverage.

• Life and AD&D insurance.

• Adoption/surrogacy assistance.

• Wellness programs.

• Employee/family assistance services.

• Retirement savings options.

• Pension plan.

• Global share ownership plan with employer matching contributions.

• Financial education and counseling resources.

• Paid holidays, vacation, personal, and sick leave.

• Statutory leaves of absence.

• Flexible work environment.

• Opportunities for learning and career advancement.

• Support for well-being and inclusion.