Business Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of the company's business systems, with Salesforce serving as the primary system of record.

• Collaborate with Revenue Operations, Finance, Customer Experience, IT, Security, and Legal to support the Quote-to-Cash process and the customer lifecycle.

• Manage the backlog and release schedule for Salesforce and related revenue systems, such as NetSuite, Deal Hub, HubSpot, billing, marketing automation, and support tools.

• Ensure data integrity, performance, security, and usability across the Salesforce data model, automation, and integrations.

• Convert business requirements into technical specifications, effort estimates, and delivery timelines.

• Oversee Salesforce user management, including licenses, profiles, permission sets, roles, sharing rules, and field-level security.

• Develop and maintain Salesforce objects, fields, page layouts, record types, validation rules, Flows, approval processes, reports, and dashboards.

• Take responsibility for Salesforce data quality and hygiene through deduplication, data imports, validation standards, and regular audits.

• Administer AppExchange packages and connected applications, including installation, configuration, license reconciliation, and upgrades.

• Address Salesforce support requests and direct defects to vendors or developers as necessary.

• Identify operational inefficiencies and create scalable workflows and automation solutions.

• Facilitate cross-functional intake and change management processes, including logging, SLA triage, prioritization, root-cause analysis, and release readiness.

• Work together with Revenue Operations and Deal Desk on requirements, testing, and release readiness that impacts go-to-market strategies.

• Create documentation, enablement materials, and hold office hours for functional teams.

• Monitor stakeholder satisfaction and support metrics to adjust the roadmap priorities accordingly.

• Prepare reports and updates regarding system health, process performance, and project advancement.

• Present risks, trade-offs, and obstacles to leadership, accompanied by options and recommendations.

⛳️ Requirements

• A minimum of 5 years of experience in Business Operations, Revenue Systems, or Sales Systems roles.

• Extensive, hands-on expertise in Salesforce administration, covering user and permission management, declarative configuration and Flows, reporting, data management, and release/sandbox practices.

• Sales Cloud experience is required; familiarity with CPQ, Service Cloud, and marketing integrations is a plus.

• Possession of a Salesforce Certified Administrator credential.

• Proven capability to design and document scalable, end-to-end business processes.

• Strong written and verbal communication skills, including the ability to present information clearly to senior stakeholders.

• A demonstrated history of managing cross-functional relationships and measurably enhancing internal customer experience.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements to support work-life balance.