Director, Strategic Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the growth, retention, operational execution, and strategic development of Teladoc Health’s commercial partnership relationships.

• Create and sustain annual partner strategies, operating calendars, forecasts, account maps, executive engagement plans, business reviews, and stewardship meetings.

• Assist with national partnership agreements, which include pricing, referral fees, performance guarantees, preferred terms, contract reviews, renewals, and execution.

• Establish and improve partner data sharing processes.

• Maintain and communicate updates on national partnership terms and pricing adjustments.

• Cultivate expert-level relationships across partner executive, regional, clinical, pharmacy, wellbeing, digital health, population health, analytics, account management, and local market teams.

• Drive partner engagement through in-person events, consultant education, sales enablement sessions, webinars, and client or prospect seminars.

• Support new business initiatives, renewals, expansions, RFP/RFI responses, prospect huddles, and partner-influenced pipeline development.

• Aid in client retention and account resolution efforts.

• Propel revenue growth, margin performance, and partner satisfaction.

• Convert partner priorities, market feedback, competitive intelligence, and win/loss insights into commercial strategies.

• Leverage reporting, analytics, Salesforce, scorecards, partner feedback, pipeline data, and book-of-business insights to evaluate performance.

• Maintain Salesforce, SharePoint, Highspot, partner overviews, event tracking, partner communications, and Strategic Partnerships resources.

• Educate internal teams on partnerships, partner programs, market positioning, requirements, and best practices.

• Lead cross-functional initiatives and contribute to team standards, operational processes, and internal communication.

• Represent Teladoc Health in strategic partner meetings, conferences, industry forums, education sessions, and executive discussions.

• Mentor associates or account executives and coordinate matrixed workstreams when necessary.

⛳️ Requirements

• 9-12 or more years of direct industry experience in strategic partnerships, employer benefits, benefits consulting, broker relations, healthcare sales, account management, channel development, or a related commercial healthcare role.

• A Bachelor’s degree is required.

• Expert-level understanding of the employer healthcare benefits market.

• In-depth knowledge of Teladoc Health products.

• Proven capability to manage complex strategic relationships, formulate annual partner strategies, lead business reviews, and drive measurable revenue growth, retention, and partner satisfaction.

• Strong executive presence with the ability to influence senior leaders.

• Exceptional written, verbal, presentation, public speaking, and storytelling skills.

• Strong strategic selling abilities.

• Strong analytical and process-oriented mindset.

• Demonstrated ownership of projects, skills in change management, and process improvement.

• Ability to collaborate effectively with customers, partners, senior leaders, cross-functional colleagues, and matrixed teams.

• Proficiency in Salesforce, Microsoft Office, Excel, PowerPoint, SharePoint, Highspot, and related business communication and enablement tools.

• 20% travel is required.

• Applicants must currently be authorized to work in the United States without the need for visa sponsorship, now or in the future.

🏝️ Benefits

• Performance bonus.

• Flexible Vacation Policy.

• 80 hours of Paid Sick, Safe, and Caregiver Leave annually.

• Inclusive benefits program for employees and their families.

• Professional development opportunities.

• Career growth opportunities.