Director, Strategic Engagement – Life Sciences

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of 4–5 strategic engagement leads while managing 1–2 accounts in a player-coach capacity.

• Deliver real-time assistance to direct reports concerning account portfolios.

• Provide coaching and support for career advancement.

• Lead functional projects that are pertinent to business, driving growth and scalability.

• Act as a consultative strategic advisor to facilitate client success and enhance value.

• Gain insights into customer goals and strategies to align Datavant's solutions and products accordingly.

• Direct advanced program management and decision-making processes.

• Effectively prioritize tasks and escalate complex edge cases.

• Influence product adoption, enhance customer satisfaction, and maintain account health.

• Foster clarity and scalability in a fast-paced, continuously improving environment.

• Collaborate with cross-functional teams to identify insights that impact product and sales strategies.

• Adopt a self-service-first approach to solving problems.

• Communicate and present effectively to both internal and external stakeholders.

• Contribute to fostering a company-wide culture centered on customer satisfaction.

⛳️ Requirements

• Minimum of 8 years of experience in healthcare technology and customer-facing roles (required).

• At least 4 years of experience within the pharmaceutical industry (preferred).

• Proven track record of establishing deep, trust-based relationships with customer stakeholders.

• Experienced strategic program and project manager skilled in connecting the dots to prioritize client value.

• Adept at nurturing relationships beyond direct contacts through rapport-building techniques.

• Demonstrated accountability for managing complex, high-value customer accounts.

• Strategic thinker who can identify cross-customer trends to shape value propositions.

• Proficient in effective and empathetic communication with both internal and external parties.

• Previous experience in one or more of the following areas (required): working in RWD health analytic companies, CROs, or systems integrators in the healthcare field; application of RWD and RWE within the pharmaceutical and life sciences sectors; understanding drug development and/or clinical trials.

• This position does not qualify for employment sponsorship.

🏝️ Benefits

• Additional variable compensation.

• Post-offer health screenings and vaccinations as mandated by clients.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Equal Employment Opportunity protections.