Director, Strategic Client Growth

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive the widespread adoption and growth of Clinisys solutions within selected strategic client organizations.

• Act as the executive business leader for one or more key accounts.

• Convert long-term growth goals into coordinated actions across Sales, Product Management, Product Development, Professional Services, and Customer Support.

• Take ownership of strategic alignment, growth strategies, targets, and the orchestration of operational programs for large-scale enterprise adoption.

• Develop and sustain multi-year strategies for enterprise adoption and growth.

• Propel deployment expansion across laboratories, business units, geographical areas, and operational functions.

• Identify obstacles to enterprise adoption and spearhead cross-functional initiatives to overcome them.

• Track growth opportunities, deployment progress, and the health of strategic accounts.

• Lead enterprise transformation projects and set up governance frameworks along with executive steering committees.

• Ensure internal investments and priorities align with customer transformation goals.

• Maintain multi-year transformation roadmaps that correspond with customer business outcomes.

• Build trusted relationships with executive sponsors and senior stakeholders.

• Facilitate Executive Business Reviews, strategic planning meetings, and transformation steering sessions.

• Serve as a strategic advisor and senior escalation point for customer leadership teams.

• Direct cross-functional execution across Product Management, Product Development, Professional Services, Support, Solution Architecture, Sales, and Account Management.

• Establish accountability and alignment regarding strategic customer objectives.

• Escalate risks and organizational constraints that may impact deployment success.

• Influence prioritization and resource allocation across various functions.

• Represent strategic customer priorities within internal planning procedures.

• Provide business context for decisions regarding roadmaps and investment prioritization.

• Collaborate with Product Management and Engineering leadership to align delivery investments with future deployment opportunities.

• Advocate for scalable solutions that benefit strategic customers and the wider Clinisys customer base.

• Define and evaluate strategic success indicators, tracking adoption progress and transformation milestones.

• Govern the realization of value against business objectives and establish measurable outcomes.

• Develop corrective action plans if adoption objectives are at risk.

• Utilize generative AI, copilots, agentic workflows, predictive insights, and AI-enabled operating models for strategic planning and execution.

• Apply AI-assisted analysis to understand customer adoption trends, deployment risks, and growth opportunities.

• Foster responsible AI adoption across client engagement and transformation initiatives.

• Assess emerging AI capabilities that could enhance client growth and transformation efforts.

⛳️ Requirements

• Over 10 years of experience in implementing and scaling enterprise software, preferably LIMS, LIS, lab informatics, or healthcare technology in laboratory, clinical, or healthcare environments.

• Proven experience leading multi-year transformation, modernization, or enterprise adoption projects.

• Demonstrated ability to cultivate trusted relationships with VPs, C-suite executives, and senior leaders.

• Background in management consulting, enterprise transformation, customer strategy, business operations, strategic account management, or customer success leadership.

• Experience in guiding cross-functional initiatives within matrixed organizations through influence.

• Ability to align commercial, operational, technical, and strategic goals across various stakeholders.

• Demonstrated application of generative AI to enhance planning, analysis, communication, decision-making, or execution.

• Strong business acumen that balances customer objectives, operational challenges, and growth opportunities.

• Bachelor’s degree in Science, Engineering, Information Technology, Healthcare, Business, Biology, or a related field.

• Master’s degree in Business Administration, Healthcare Administration, IT, Engineering, or a relevant field is preferred.

• PMP certification or equivalent is preferred, along with a proven track record of program delivery.

• Experience in laboratories, healthcare, public health, environmental, life sciences, or regulated testing, with firsthand knowledge of customer challenges is preferred.

• Experience managing strategic global accounts with multi-site or multi-region deployments is preferred.

• Experience in influencing product strategy, roadmap investments, and prioritization with Product teams is preferred.

• Experience leading large-scale change management and technology adoption initiatives is preferred.

• Familiarity with SaaS models, ARR growth, retention, platform adoption, and enterprise expansion is preferred.

• Experience using AI-enabled analytics, automation, agentic workflows, or generative AI in customer-facing or operational leadership roles is preferred.

• Strong executive presence and relationship management skills.

• Strategic thinking and business acumen.

• Commitment to customer advocacy and outcome-driven results.

• Ability to lead and influence cross-functional teams.

• Experience in enterprise transformation leadership.

• Proficiency in strategic account planning and execution.

• Literacy in AI and AI-enabled productivity tools.

• Capability to drive results through influence rather than direct authority.

• Ability to work in a typical office environment, with extended periods of sitting, desk work, and computer usage.

• Capable of lifting up to 10 pounds with assistance as part of routine office tasks.

• Willingness to travel 25-30% of the time may be required.

• Ability to perform moderate lifting/carrying of 15-44 lbs.; walking/standing for 2-6 hours; and using fingers.

• Exposure to hazardous materials or varying weather conditions.

• Travel to client locations that may pose risks associated with healthcare organizations.

• Compliance with customer location health and safety regulations may be necessary.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• 401(k) Savings Plan.

• Stock incentive programs.

• Paid time off.

• Parental leave.

• Tuition assistance.

• A total rewards package.