Director, Solutions – Patient Support Services

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Assist in the advancement and development of the Patient Support Services research program, including functional definitions and core service offerings.

• Drive new business initiatives with both existing and prospective clients while identifying tailored project opportunities.

• Enhance, adapt, and innovate services and offerings in collaboration with Patient Support Services and other TGaS practices.

• Engage in strategic planning activities and provide updates to senior leadership.

• Maintain high service quality across all supported Patient Support Services clients.

• Offer thought leadership for value-driven selling, white papers, and public relations initiatives.

• Gather advisory service insights and data for benchmarking services, and refine deliverable formats.

• Co-manage and support Patient Support Services projects and benchmarks, which include conducting client-site interviews with senior leaders and stakeholders.

• Collect quantitative and qualitative client data for TGaS’ database and analytical purposes.

• Create benchmark reports that compare client resources and capabilities against peer companies and TGaS best practices, along with actionable recommendations.

• Provide strategic direction and coordinate cross-functional project activities to ensure successful delivery.

• Deliver value through Advisory Services, Virtual-How Network surveys, Client Summits, Landscapes, and ad hoc inquiries.

• Produce timely, high-quality deliverables for clients in collaboration with the Analytics/Operations team.

• Design, develop, facilitate, and follow up on semi-annual client summits.

• Mentor team members and assist with onboarding, peer reviews, and managerial responsibilities.

• Identify unmet market needs and spearhead the development or enhancement of solutions.

• Travel locally, regionally, and nationally approximately 25–40% of the time.

⛳️ Requirements

• A Bachelor’s degree is required; an advanced degree is preferred.

• Minimum of 5 years of experience in pharmaceutical patient support services.

• Experience working with or for emerging pharmaceutical companies and establishing patient support services department infrastructure is advantageous.

• Familiarity with Patient Support Services functions, including PSP/Hub management, FRM teams, affordability solutions, free goods programs, KPIs/reporting/data analytics, data sharing/data feeds, patient engagement and adherence programs, clinical nurse education programs, and patient services technology tools.

• Strong verbal and written communication skills.

• Experience in preparing and supporting formal presentations for senior client audiences.

• Proven success in developing and managing effective relationships with both internal and external stakeholders.

• Collaborative and team-oriented mindset.

• High integrity and credibility.

• Comfortable interacting with top executives and business unit leaders.

• Capable of consulting, problem-solving, working independently, and transforming complex information into actionable recommendations.

• Adaptable to change management and skilled in converting complex data requirements or ambiguous guidance into completed work.

• Residing in or near East Norriton/Philadelphia, PA is a plus.

• Willingness to travel locally, regionally, and nationally approximately 25–40% of the time.

🏝️ Benefits

• Annual discretionary performance bonus.

• Remote work arrangement.

• Inclusion and Engagement programs.

• Opportunities for Learning and Development.