Director, Solutions Engineer Forward Deployed

This is a fully remote position, open to applicants in New York.

📋 Description

• Build, develop, and manage a high-performing team of customer-integrated Forward Deployed Solution Engineers.

• Oversee advanced AI implementations, cloud infrastructures, and mission-critical enterprise systems.

• Enhance customer business results and shorten time-to-value.

• Provide technical proof that fosters account retention and customer growth.

• Recruit, nurture, and mentor engineering professionals.

• Promote technical excellence, ongoing learning, customer dedication, and a culture of extreme ownership.

• Collaborate with C-level technology executives, enterprise architects, and leadership from Cisco/Splunk product engineering.

• Convert real-world deployment telemetry into accelerated roadmap enhancements.

• Co-create, integrate, and demonstrate prototype solutions for essential customer business challenges.

• Work in partnership with Sales, Product & Technology, Software Engineering, Customer Success, and Global Partners.

⛳️ Requirements

• At least 10 years of professional experience in customer-facing pre-sales engineering, post-sales architecture, or professional services implementing distributed software and enterprise systems architectures; or a Master’s degree with 8 years / PhD with 5 years of experience.

• Minimum of 5 years of direct management experience leading pre-sales, post-sales, or customer-integrated technical engineering teams.

• At least 3 years of experience in architecting, deploying, or managing AI, ML, or enterprise data platform solutions within production environments.

• Minimum of 3 years of experience designing and deploying distributed cloud-native, hybrid, or event-driven system architectures.

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical field, or equivalent practical professional experience.

• Experience in leading multi-level or matrixed technical organizations.

• At least 3 years of experience with Generative and Agentic AI architectures, machine learning platforms, Kubernetes, and event-driven data platforms.

• Minimum of 5 years of experience in architecting solutions utilizing Cisco networking/security portfolios, the Splunk Data Platform, or other equivalent enterprise software suites.

• Capability to forge trusted advisory relationships with C-level technology executives and lead executive technical briefings.

• Active industry certifications in Artificial Intelligence or Cloud platforms, alongside experience implementing customer-integrated forward-deployed engineering methodologies.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Coverage for short- and long-term disability.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, contingent upon eligibility.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for an employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time-off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off granted on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, in accordance with Cisco’s policies.

• Performance-based incentive pay for employees on sales plans.