Director, Solutions Consulting

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Oversee, mentor, and nurture a regional team of Solutions Consultants.

• Facilitate career advancement, skill enhancement, onboarding, coaching, field evaluations, and performance reviews.

• Ensure that Solutions Consultants are well-versed in industry use cases, platform functionalities, and product updates.

• Assist in recruitment efforts to build a diverse and high-performing team.

• Collaborate with sales teams to qualify, develop, and support customer opportunities.

• Provide guidance on discovery processes, solution design, demonstrations, and value presentation for key enterprise deals.

• Communicate the value of Unified-CXM and the capabilities of the Sprinklr platform.

• Act as a solutions sponsor for specific accounts that require executive involvement.

• Propel regional go-to-market strategies and operational excellence alongside the Director of Solution Consulting.

• Work together with Sales, Marketing, Customer Success, and Product teams on messaging, positioning, and solution strategies.

• Offer insights to product managers and engineering teams based on field experiences, customer needs, and competitive analysis.

• Engage in product interlock processes, roadmap discussions, and feature prioritization.

• Arrange training sessions, disseminate best practices, and create reusable enablement materials.

• Enhance SC processes, playbooks, and methodologies.

• Contribute to onboarding and enablement initiatives.

• Initiate and support projects that improve SC capabilities, tools, or workflows.

• Monitor developments in AI, conversational technologies, Unified-CXM, social media, marketing, and service technologies.

• Guide Solutions Consultants in converting trends into customer-relevant insights and solution narratives.

• Represent the SC team at internal meetings, regional events, and customer workshops as necessary.

⛳️ Requirements

• 6–10+ years of experience in Solutions Consulting, Sales Engineering, or a related presales role within an enterprise software setting.

• 5+ years of experience in people management.

• Proven success in supporting enterprise deals and delivering value-driven customer interactions.

• Strong leadership and coaching abilities.

• Knowledge of complex system design, enterprise architecture principles, and integrations.

• Acquaintance with AI concepts, data architecture, APIs, and contemporary SaaS platform technologies.

• Exceptional presentation, communication, and storytelling skills.

• Capacity to influence cross-functional teams and collaborate within a matrixed environment.

• Experience in facilitating or contributing to discovery workshops, solution design sessions, or human-centered design methods is preferred, but not mandatory.

• Current and valid work authorization in the country where the position is located.

• Candidates requiring visa sponsorship or work authorization assistance will not be considered.

🏝️ Benefits

• Voluntary healthcare coverage for employees and their families where applicable.

• Paid time off.

• Open Mentoring Program.

• 401k plan with 100% vested company contributions.

• Flexible paid time off.

• Paid holidays.

• Generous caregiver and parental leave policies.

• Life and disability insurance.

• Medical, dental, vision, and prescription drug coverage.

• Eligibility for discretionary bonus plans.

• Eligibility for commission plans.

• Eligibility for equity plans.