Director, Solution Management

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Develop and implement effective strategies for service product solutions aimed at both existing and new market opportunities.

• Become a recognized expert in solution offerings, encompassing services and supported medical equipment.

• Design, manage, and innovate the Solution Business Model.

• Validate market requirements and customer segmentation.

• Improve the value proposition by enhancing existing solutions.

• Establish analysis for return on investment.

• Collaborate with marketing, sales, operations, finance, legal, and other stakeholders to obtain approval for new or revised offerings.

• Integrate new or redesigned offerings into sales processes and marketing channels using sales-readiness capabilities and enablement tools.

• Develop pricing strategies and ensure customer value realization in collaboration with cross-functional teams.

• Conduct beta pilots with customers to assess service product valuation.

• Explore buy/build/partner opportunities.

• Lead planning for operational deployment and organizational readiness for new or redesigned offerings.

• Review the performance of solutions and recommend innovations or potential service discontinuation.

• Analyze the competitive landscape and market drivers for effective solution positioning.

• Define and execute go-to-market strategies in coordination with downstream marketing.

• Educate and train sales and operations teams on the features and benefits of solutions.

• Engage in due diligence for mergers and acquisitions.

• Carry out other tasks essential for the efficient operation of the department.

⛳️ Requirements

• Over 5 years of experience in solution/product management, service marketing, and strategic solution development, particularly within the healthcare sector.

• Proven experience in translating customer-centric solution market opportunities into market and service product requirements documentation.

• Demonstrated ability to create a clear and sustainable business model based on a differentiated value proposition, validated through a rigorous process.

• In-depth knowledge of the healthcare market, specifically concerning medical products and service solutions.

• Strong technical expertise in Clinical Engineering, Medical Equipment Rental, Patient Handling, Asset Management, or Laser Services.

• Bachelor's degree in Business, Marketing, Engineering, or a related discipline.

• Capability to work effectively with cross-functional teams.

• Experience in collaborating with and motivating people towards achieving high performance and results.

• Familiarity with healthcare management and leading voice of customer sessions.

• Background in developing service products and managing in-market solution offerings.

• Competence in calculating and showcasing customer return on value.

• Excellent interpersonal, written, and verbal communication and presentation abilities.

• Skill in conveying technical concepts to non-technical audiences.

• Ability to promote and sustain organizational professionalism and enthusiasm.

• Proficient in computer applications within the MS Office Suite.

• Willingness to travel 30–40% of the time.

• May be required to obtain specific vaccinations or provide proof of current vaccination status.

🏝️ Benefits

• Health insurance options including Medical, Dental, and Vision plans.

• Short- and Long-Term Disability plans.

• Flexible Spending Accounts.

• Health Savings Accounts.

• Life Insurance Options.

• Paid Time Off.

• 401K Savings Plan with employer matching.

• Employee Discounts.

• Tuition Reimbursement.

• Daily Pay program.

• Employee Assistance Program.

• Wellness programs.

• Reasonable accommodations for qualified individuals with disabilities.

• Vaccination expenses covered at a participating clinic when vaccination is required.