Director, Sales Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Spearhead initiatives to enhance the value and integrity of the customer and prospect database, focusing on enrichment, segmentation, deduplication, and hierarchy.

• Collaborate with cross-functional stakeholders to refine Ideal Customer Profiles (ICPs) using improved segmentation data and design orchestration rules to optimize sales efforts.

• Establish and uphold data governance standards throughout the sales organization.

• Collaboratively shape the strategic roadmap for Sales Operations in conjunction with leadership and stakeholders.

• Design and implement testing protocols to validate and scale strategic initiatives effectively.

• Analyze trends, gaps, and opportunities within the sales process and convert them into actionable recommendations.

• Oversee sales pipeline and performance reporting across the entire revenue funnel, providing real-time insights into pipeline health and proactively addressing emerging issues.

• Regularly update leadership on trends related to KPIs and the health of the pipeline.

• Lead the team responsible for Salesforce administration, ensuring data quality, user adoption, and continuous improvement.

• Assess, implement, and manage a comprehensive sales tech stack, including evaluating and procuring integrations and fostering user adoption.

• Collaborate with RevOps and Engineering to automate manual workflows and scale tools as the business expands.

• Act as the primary liaison for AI, Data Science, and Product stakeholders to facilitate the transformation of sales representatives' roles with advancing AI tools.

• Develop, manage, and likely expand the Sales Operations team, starting with 2 direct reports.

⛳️ Requirements

• Over 10 years of experience in Sales Operations, Revenue Operations, or a related discipline, with a minimum of 3 years in a SaaS environment.

• Proven experience in leading the implementation of Revenue Operations tools, including enrichment and orchestration solutions such as Apollo, ZoomInfo, Clay, and Gong.

• Strong proficiency in Salesforce administration; Salesforce Admin certification is a plus.

• Advanced expertise in Excel/Google Sheets and Business Intelligence tools (such as Looker or similar).

• Demonstrated experience in managing database hygiene and data governance at scale.

• Ability to translate complex data into clear, executive-ready insights.

• Exceptional cross-functional collaborator with outstanding communication skills.

• Experience in managing or mentoring a team.

🏝️ Benefits

• Comprehensive medical, dental, and vision package tailored to your needs.

• Flexible vacation policy; work diligently and take time off when necessary.

• Pet discount plans and a retirement plan with a company match (401K).

• Year-end performance bonus and equity package.