Director – Sales Operations, Americas

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee product availability in the Americas local warehouse, which includes inventory planning, replenishment requests, and allocation aligned with the sales pipeline.

• Provide the sales team with insights into product availability, lead times, and logistics alternatives.

• Manage shipping logistics, customs and trade compliance coordination, as well as relationships with carriers and 3PL providers.

• Update customers on order status and product arrivals while addressing any delivery issues.

• Collaborate with Global Operations in Europe regarding supply, build schedules, and fulfillment priorities.

• Work alongside Finance, Legal, and Operations on matters related to entities, tax registrations, and import/export arrangements for new regions.

• Enhance and refine the customer onboarding process in the Americas from deal closure to the first shipment and initial usage.

• Gather customer information, set expectations, and keep clients updated throughout the onboarding phase.

• Manage credit and payment terms, invoicing, order entry, and fulfillment handoffs.

• Collaborate with sales, field applications engineering, and support teams to transition customers from purchase to productive use.

• Lead the weekly Americas Business Meeting and ensure follow-up on action items.

• Develop tools, dashboards, and processes for comprehensive revenue visibility.

• Provide revenue forecasts and pipeline metrics.

• Enhance cross-functional collaboration and accountability.

• Influence the design of CRM and customer onboarding processes.

• Define and uphold CRM data standards, stage definitions, and necessary fields.

• Train and mentor sales teams on tools and perform data-quality assessments.

• Assess tools for automation, analytics, and quoting.

⛳️ Requirements

• 10+ years of experience in sales operations, revenue operations, or supply chain and fulfillment operations within a B2B technology company.

• Preference for candidates with semiconductor or hardware experience.

• Experience in scaling sales operations in a growing organization.

• Hands-on experience in managing product logistics, including inventory, international shipping, and customs and trade compliance.

• Proven track record with CRM systems and administration, preferably Salesforce, encompassing forecasting, pipeline management, and reporting.

• Experience in developing and managing customer onboarding or order-to-cash processes in collaboration with finance and operations teams.

• Strong analytical abilities.

• Excellent communication skills with the capability to collaborate across time zones with teams in Europe.

• Structured, proactive approach and the ability to drive transformation in a rapidly growing, matrixed organization.

• Bachelor's degree in business, operations, engineering, or a related discipline.

• Must be located in the US.

• No visa sponsorship required; the company does not provide visa sponsorship.

🏝️ Benefits

• Pension plan.

• Comprehensive employee insurance packages.

• Option to acquire company shares.

• Flexible remote work arrangements.

• Equal opportunity and inclusive work environment.