Director, Revenue Operations – Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Sales leadership, ELT, and SLT to implement the GTM strategy and convert it into operational processes.

• Manage the governance framework that links strategic decisions to systems and field processes.

• Act as a liaison between Finance, Sales leadership, Deal Operations, and GTM Systems.

• Work with enablement to enhance seller productivity, optimize workflows, and support managers.

• Oversee the operational transition between Deal Operations and Finance's cash collections process.

• Take ownership of and prioritize the RevOps ticket queue.

• Create and document operating rhythms and governance processes.

• Regulate GTM tool access and AI credit usage through access controls, audits, and budget oversight.

• Assess tooling, implement direct integrations, and advocate for AI-assisted workflows.

• Supervise contractor relationships and manage budgets.

• Direct Deal Operations throughout the order-to-contract process, which includes pricing operations, quoting, and deal desk activities.

• Oversee the renewals lifecycle and transition to Finance for cash collections.

• Assist the field with deal-related challenges and operational resources.

• Oversee deal approval procedures and escalate issues related to deal structures.

• Lead the accuracy of bookings at the close of periods and ensure Finance reconciliation.

• Promote automation throughout the order-to-cash process.

• Guide the Systems team and the GTM tech stack roadmap, which encompasses Salesforce, Gong, Accord, and DealHub.

• Ensure the integration and health of systems.

• Manage field triage for system issues and implement upstream process or configuration enhancements.

⛳️ Requirements

• 8 to 12 years of experience in Revenue Operations, GTM Operations, or a closely related field.

• Proven ability to translate strategy into operational processes that are ready for the field.

• Strong partnership and communication skills across GTM leadership.

• Demonstrated experience in people leadership and talent development.

• Background in a PE-backed or rapidly growing SaaS environment.

• Extensive expertise in Salesforce, including architectural decisions and optimization of configurations.

• Solid understanding of deal operations mechanics, such as quoting, CPQ, deal desk approval workflows, and renewal management.

• An AI-curious mindset with a keen awareness of AI and automation in GTM.

• Capable of guiding a technically proficient team towards impactful automations.

🏝️ Benefits

• Comprehensive and competitive global benefits packages that support health, well-being, and financial security.

• A high-performance culture that recognizes and rewards employees who excel.

• Opportunities for ownership, autonomy in innovation, and support for success.

• A growth mindset that encourages continuous learning and professional development.

• A technology-forward environment utilizing AI and advanced solutions.

• A collaborative and results-driven workplace.

• A diverse and inclusive work environment.