Director – Relationship Management

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Establish and nurture relationships with key client stakeholders while spearheading collaborative initiatives.

• Cultivate customer relationships to transform them into passionate advocates for Zerohash.

• Guide, mentor, and serve as the escalation point for a team of relationship managers.

• Collaborate with sales, marketing, product, legal, finance, engineering, and other cross-functional teams.

• Facilitate monthly client calls and conduct quarterly business reviews.

• Contribute to the tracking and reporting of monthly revenue for leadership and clients.

• Develop account-based strategies focused on enablement, account mapping, share-of-wallet growth, upselling, and co-marketing efforts.

• Relay client feedback internally to influence the product roadmap.

• Identify opportunities for upselling, cross-selling, and the adoption of new products.

• Negotiate client agreements, contracts, and legal documents.

• Ensure exceptional service delivery as measured by NPS.

• Design and implement data-driven reporting on client satisfaction.

• Oversee retention and contract renewal processes.

• Enhance client-related operational processes and improve CRM/internal systems.

⛳️ Requirements

• A bachelor's degree or equivalent practical experience.

• 7-10 years of experience in B2B Relationship Management or Business Development.

• A minimum of 2 years of proven experience in people management and leadership.

• Experience in expanding client relationships, including cross-selling and upselling.

• Outstanding written and verbal communication skills; able to simplify complex topics.

• Strong interpersonal abilities and a talent for building and maintaining relationships with a variety of stakeholders.

• Capability to work independently in a fast-paced environment.

• Experience within a complex ecosystem of SaaS or payments products.

• Ability to distill intricate business concepts into clear, manageable discussions and structure ambiguous problems.

• Willingness to travel up to 20% to Zerohash offices and client locations.

• Background in fintech, brokerage, payments, and/or the cryptocurrency sector.

• Experience collaborating with product and engineering teams.

• Passionate about Zerohash's mission and dedicated to delivering a top-tier client experience.

• Highly self-driven, proactive, and efficient in a fast-paced, dynamic setting.

• Enthusiastic about working in a startup environment.

🏝️ Benefits

• Healthcare Insurance: Zerohash covers approximately 100% of employee premiums and a portion for spouses/children (U.S. only).

• Vision and Dental Insurance (U.S. only).

• Opportunity to earn equity.

• Maternity and Paternity leave (after 6 months).

• WeWork All Access Membership.

• Work From Home Yearly Stipend.

• Learning & Development Yearly Stipend (after 6 months).