Director, Provider Relations – RPh

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the provider relations strategy for Lumicera Direct, ensuring alignment with enterprise growth objectives, market expansion initiatives, provider engagement priorities, and overall business goals.

• Define the vision, priorities, and operational framework for provider relations, account management, provider support, and engagement functions.

• Collaborate with the VP of Sales and the Director of Provider Sales on initiatives that foster provider growth, enhance referral expansion, support account retention, and drive long-term business success.

• Act as the Executive Sponsor for significant provider organizations, physician-owned clinics, health systems, and strategic provider partnerships.

• Forge and sustain executive-level relationships with physician executives, practice owners, health system leaders, and key decision-makers.

• Lead executive business reviews with provider organizations to evaluate performance, identify potential opportunities, tackle challenges, and align on growth initiatives.

• Develop and manage channels for provider feedback, relaying actionable recommendations to executive leadership.

• Serve as the primary executive liaison between provider organizations and Lumicera leadership.

• Identify, assess, and cultivate opportunities to enhance provider engagement, increase referral capture, boost service adoption, generate revenue, and expand market share.

• Analyze provider performance metrics, referral trends, market dynamics, and business intelligence to propose growth strategies.

• Collaborate with pharmacy operations, clinical services, implementation teams, patient support services, and sales leadership.

• Develop and maintain relationships with CRM vendors and assist in vendor selection activities.

• Oversee departmental budgeting, workforce planning, resource allocation, and operational investment decisions.

• Drive continuous improvement in provider satisfaction, operational efficiency, referral conversion, service excellence, and overall business performance.

• Provide executive-level reporting, market intelligence, provider insights, growth recommendations, and updates on organizational performance.

• Act as a pharmacist subject matter expert in specialty pharmacy services, provider engagement, referral management, patient access programs, and operational workflows for providers.

• Represent Lumicera Health Services at provider meetings, executive forums, industry conferences, trade associations, and strategic partnership discussions.

• Willingness to travel up to 40% of the time.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in Pharmacy or a PharmD degree is required.

• Must possess current and unrestricted licensure as a Registered Pharmacist in the state of residence, or the ability to obtain reciprocity within 4 months, depending on state laws or client contracts.

• Advanced training or professional development in healthcare leadership, provider relations, or business strategy is preferred.

• A minimum of 8 years of progressive experience in specialty pharmacy, healthcare services, provider relations, account management, provider engagement, pharmaceutical sales, healthcare business development, or related healthcare leadership roles is required.

• At least 5 years of leadership experience managing teams, multiple business functions, and provider-facing teams in a healthcare setting is required.

• A minimum of 3 years of sales leadership experience, including leading sales teams and developing sales strategies, is required.

• Proven experience in growth, market expansion, account retention, referral development, and revenue-generating initiatives, including program development, service expansion, and capability creation is required.

• Experience collaborating with executive leaders to craft and execute strategic business plans, operational initiatives, and organizational growth strategies is required.

• Strong understanding of specialty pharmacy operations, provider workflows, referral management processes, reimbursement models, patient access programs, and healthcare delivery systems is required.

• Proficiency in utilizing CRM platforms, analytics, forecasting tools, and business intelligence reporting to inform decision-making and enhance operational performance is required.

• Demonstrated success in influencing executive stakeholders and translating provider insights into strategic business recommendations and organizational improvements is required.

• Established relationships within specialty pharmacy, provider organizations, health systems, physician practices, and healthcare industry networks are preferred.

• Commitment to participating in and supporting compliance program objectives.

• Ability to consistently interact respectfully and cooperatively with colleagues.

🏝️ Benefits

• Comprehensive industry-leading benefits for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match up to 5% with no vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and support for Professional Memberships.

• Referral Bonus Program offering up to $750!

• STAR Bonus Percentage (At Risk Maximum): 15.00.