Director, Client Solutions – Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and execute initiatives for clients and products tailored for Multi-Services Operators and Broadband providers.

• Collaborate with stakeholders from Business Development, Account Management, Product Development, and Sales/Solution Engineering.

• Ensure timely and successful delivery of programs that support new MSO business ventures.

• Implement client and product delivery of intricate solutions that are in line with the client, product, and Assurant's vision and culture.

• Utilize a structured product-development methodology.

• Support client, product, and implementation teams throughout the process from concept and design to financial modeling, journey mapping, partner selection, testing, evaluation, and rollout.

• Create solutions that encompass claims processing capabilities, forward and reverse logistics, payment platforms, self-service platforms, and feature offerings.

• Organize and facilitate collaboration among IT, operations, marketing, product development, finance, and other Assurant disciplines to implement solution designs.

• Transition client and product solutions to dedicated product owners or operational teams.

• Ensure that solutions meet their intended objectives, operate securely within a robust control environment, and deliver results consistently, efficiently, and effectively.

• Assist in process re-engineering, operational tool usage, and data analytics.

• Lead cross-functional teams across product, business development, and marketing sectors.

⛳️ Requirements

• Bachelor’s degree in business, Operations, Project/Program Management, or a related discipline.

• Over 5 years of progressively responsible experience in business leadership positions.

• Proficiency in engaging with clients and/or prospects.

• Experience in an Agile development setting.

• Familiarity with extended service contracts and/or the service industry.

• Exceptional oral and written communication abilities.

• Strong organizational and planning competencies.

• Capability to comprehend and manage complex issues and devise solutions that yield positive results.

• Insight into how processes and systems interconnect.

• Proven record of successfully designing and implementing solutions.

• Ability to analyze complex, time-sensitive data and information from various sources, make informed decisions, and communicate actions clearly.

• Capacity to manage multiple projects simultaneously.

• Professional demeanor and polish to engage effectively with clients.

• Proficiency in building trust, respect, and rapport while influencing both internal and external stakeholders.

• Ability to demonstrate understanding of a client’s business and convey the value effectively.

• Skill in consultative probing to uncover client needs and business drivers.

• Experience in roles such as Technical Solution Engineer, Service Execution, Service Solutions, and/or IT Business Relationship Manager is advantageous.

• In-depth understanding of industry and emerging trends is preferred.

🏝️ Benefits

• Opportunities for salary growth within the role.

• Access to U.S. benefit information via myassurantbenefits.com.

• Conducting virtual interviews through video conferencing.

• Implementation of required identity verification processes and biometric technology where permitted by law.