Director, Program Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate alignment between the technical roadmap and TSA’s strategic goals.

• Oversee the integration of various IT workstreams, manage interdependencies, and pinpoint and mitigate technical risks.

• Identify risks and obstacles early on and drive their resolution.

• Foster a culture of ownership and accountability while keeping leadership updated on critical issues.

• Create reporting to track performance, progress, and outcomes.

• Produce dashboards and executive briefings to aid decision-making and promote continuous improvement.

• Design and implement an agile, scalable framework for project management.

• Mentor and coach Program/Project Managers.

• Lead and develop the Program/Project Management team.

• Connect IT, product, operations, and business units.

• Translate technical strategies into strategic discussions and align stakeholders.

⛳️ Requirements

• 7-10 years of experience managing a team of IT Program/Project Managers in a highly technical, matrixed environment.

• Strong technical expertise in enterprise systems design and software development processes.

• High proficiency in understanding intricate technical challenges.

• Prior experience in leading complex implementations of enterprise systems (such as Workday, Salesforce, ServiceNow, Snowflake, etc.).

• Experience in managing complex software projects with cross-functional and multidisciplinary teams, handling dependencies across numerous concurrent projects.

• Exceptional communication and collaboration skills with stakeholders at various levels across multiple functions, including C-suite executives.

• Proven history of change management focused on cultivating strong interdepartmental relationships and influencing engagement and expectation management.

• Demonstrated experience in developing and implementing project management methodologies and tools within a complex organization.

• Capability to make and recommend data-driven decisions while leveraging project management, workflow, and analytics tools to foster a data-driven culture.

🏝️ Benefits

• Reasonable accommodation upon request.