Director, Professional Services – North America, EMEA, APAC

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of the end-to-end delivery of extensive programs across North America, EMEA, and APAC, managing everything from greenfield implementations to rollout expansions.

• Achieve customer ROI objectives and fulfill contractual SOW deliverables.

• Transform delivery performance into expanded services and cARR growth through rollouts, training, seat-license consumption, and cross-selling/up-selling.

• Collaborate with account executives on service opportunities, scope and price projects, present delivery strategies, and negotiate service terms until closure.

• Draft and negotiate SOWs and change orders while safeguarding margins.

• Establish and meet account success criteria and value-realization KPIs.

• Identify risks, drive issues to resolution, achieve billable milestones, and manage project-hour overruns.

• Allocate resources, budget, and time while monitoring program health and making necessary adjustments.

• Recruit, hire, and mentor Project Managers.

• Develop Project Managers and functional consultants.

• Foster collaboration among Sales, Product, and Customer Success teams.

• Maintain executive relationships at each account and align Sigga roadmaps with customer EAM goals.

• Team up with Customer Success to convert adoption into realized ROI.

• Report directly to the Senior Vice President of Global Customer Operations.

⛳️ Requirements

• A minimum of 3 years of experience in SAP Plant Maintenance or equivalent experience in maintenance, repair, planning, and scheduling operations within relevant industries.

• Proven history of meeting services revenue, margin, or utilization targets.

• Practical experience in scoping, pricing, and negotiating SOWs and change orders.

• Over 10 years of experience delivering professional services, consulting, or SaaS implementation projects for enterprise software at large, multinational organizations.

• At least 3 years of experience in leading project or program managers.

• Ability to manage executive-level escalations and conflicts among internal and customer stakeholders.

• Self-sufficient problem solver with a strong sense of accountability for results.

• Proficient in verbal and written English.

• Bachelor’s degree (B.A. or B.S.) in a related field, or an equivalent combination of education and experience.

• Preferred: Experience delivering services across two or more regions, including North America, EMEA, and APAC.

• Preferred: Familiarity with a professional services automation or CRM tool for forecasting, staffing, and managing expansion pipelines.

• Preferred: Experience in mobility implementation at an enterprise level.

• Willingness to travel up to 50% both domestically and internationally.

• Proficiency in at least one of the following languages: Spanish, French, or German.

🏝️ Benefits

• Opportunities for global travel.

• Up to 50% travel (both domestic and international).

• Direct access and visibility to the Sigga CEO.

• Autonomy in managing services delivery, budget, and team.

• A chance to lead and develop a team of Project Managers.