Director, Product Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Become part of Ontic’s Revenue Operations team as the Director of Product Operations.

• Convert Product requirements, roadmaps, and outcomes into cohesive GTM processes.

• Turn GTM insights into practical insights and prioritization for the Product team.

• Manage systems, processes, and cross-functional interactions that align Product and Revenue teams.

• Create and sustain product usage dashboards in collaboration with R&D.

• Ensure the accuracy and actionability of client usage data for Customer Success, Sales, and Product teams.

• Identify growth opportunities based on usage signals and integrate them into Customer Success/Sales workflows.

• Prepare reports and presentations detailing business results and significant trends.

• Oversee product usage analytics platforms like Pendo, including vendor management, renewals, licensing, and compliance checks.

• Define and manage product-tagging frameworks in conjunction with Product leadership.

• Provide R&D with GTM-driven data signals regarding ARR, pipeline, client feedback, and churn metrics.

• Serve as a reliable business partner to Product leadership.

• Facilitate tracking and assessment of roadmap ROI, ARR coverage, and feature adoption rates.

• Establish and monitor product-specific revenue goals in partnership with leadership.

• Develop a systematic approach to synthesizing field feedback into Product priorities.

• Foster peer support and build relationships with key leaders across the organization.

• Create business processes and cross-functional handoffs that promote efficiency and growth.

• Convert initiatives into actionable solutions and processes that span GTM and R&D infrastructure.

• Collaborate with Operations and Enablement on field tools and timely insights.

• Ensure consistency between JIRA and GTM-facing tools/data.

• Track feature requests and roadmap commitments to maintain a single source of truth for Product and GTM teams.

⛳️ Requirements

• A minimum of 7 years of experience in Product Operations, Revenue Operations, Sales/CS Operations, or Product Management.

• At least 2 years in a leadership role or as an individual contributor responsible for a specific function.

• A deep understanding of GTM and client-facing SaaS strategies.

• Proven experience in translating GTM strategies into system and process requirements.

• Experience serving as the connective link between Product and GTM teams.

• Background in a B2B SaaS company during its growth phase.

• Demonstrated success in building processes from the ground up.

• Solid track record in utilizing GTM technology and product analytics tools.

• Familiarity with Salesforce, Snowflake, Omni, Claude, ChatGPT, JIRA, Confluence, and Pendo.

• Excellent written and verbal communication skills.

• Experience as a strategic business partner.

• Bachelor’s degree or equivalent professional experience.

• Authorization to work legally in the United States.

🏝️ Benefits

• Competitive Salary

• Medical, Vision & Dental Benefits

• 401k

• Stock Options

• HSA Contribution

• Learning Stipend

• Flexible PTO Policy

• Quarterly Company Mental Escape Days

• Generous Parental Leave Policy

• Home Office Stipend

• Mobile Phone Reimbursement

• Home Internet Reimbursement for Remote Employees

• Anniversary & Milestone Celebrations

• Bonus Plan