Director, Product Operations

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Design, develop, and consistently enhance the operational model of the Product organization.

• Establish uniform practices for planning, execution, governance, and reporting across Product and Engineering.

• Oversee organization-wide delivery governance, including program planning, release readiness, and executive delivery assessments.

• Collaborate with the CPTO and Product leadership to refine the operating model, governance, and execution strategies.

• Monitor the health of execution by identifying delivery risks, dependencies, and bottlenecks.

• Promote accountability for delivery commitments while encouraging collaboration, transparency, and shared ownership.

• Coordinate dependencies among product initiatives and value streams.

• Facilitate discussions at the executive level regarding delivery health, priorities, and execution risks.

• Lead initiatives for organizational change and implement scalable operational frameworks.

• Identify and integrate AI-enabled operational workflows and delivery intelligence platforms.

• Automate reporting and operational processes utilizing intelligent tools and scalable workflows.

• Define and track delivery metrics and operational risks.

• Create executive dashboards for real-time insights into delivery health, execution progress, and organizational performance.

• Align execution activities with overarching strategic business objectives.

• Assist in the future implementation of OKRs by linking delivery initiatives to measurable outcomes.

• Develop portfolio-level visibility for managing priorities, capacity, and execution risk.

• Scale effective operating practices across multiple product organizations.

• Build, lead, and nurture a high-performing Product Operations function.

⛳️ Requirements

• Over 8 years of experience in leading Product Operations, Technical Program Management, Delivery Management, Engineering Operations, Product Strategy and Operations, or a comparable leadership role within a SaaS or technology organization.

• Proven experience in leading cross-functional initiatives that involve Product, Engineering, Design, and executive leadership.

• Demonstrated success in designing or enhancing operating models for software development organizations.

• Strong grasp of software development methodologies and contemporary product development lifecycles.

• Experience in driving organizational change and implementing scalable operational processes.

• Background in leading operational transformation through AI-enabled workflows, automation, or modern software delivery practices.

• Experience with introducing OKRs and organizational operating systems.

• Strong analytical skills with experience in defining operational metrics and preparing executive reports.

• Excellent communication skills and adept at managing executive stakeholders.

• Candidates must be based in the US and legally authorized to work in the United States without employer sponsorship, now or in the future.

• Occasional travel is required, approximately quarterly.

🏝️ Benefits

• Medical, Dental, and Vision plans with company-paid insurance premiums.

• Health Savings Account offering with company contributions.

• Flexible Savings Account and Dependent Care FSA.

• Generous 20-day Paid Time Off (PTO).

• 11 paid holidays.

• 401k plan with 100% company match up to 6% of contribution.

• Remote-friendly, high-trust culture.

• Opportunities for professional development and learning.

• Occasional company meetings, leadership offsites, and team events.