Director – Product Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with Product Marketing, Client Success, Sales, and Support to manage Product Launch & Readiness initiatives.

• Direct the strategy and implementation of the Product Knowledge team.

• Ensure that front-line teams are equipped with product knowledge, documentation, release notes, and operational training prior to feature launches.

• Develop feedback mechanisms that integrate Voice of Customer and Voice of Field insights into Product Management prioritization.

• Standardize and enhance the product delivery lifecycle from opportunity identification to execution and launch.

• Maintain transparency regarding product roadmaps and synchronize efforts among Product Management, Engineering, Design, and leadership.

• Take ownership of and refine the product technology stack to promote data-driven decisions and operational effectiveness.

• Advocate for AI-driven process improvements throughout the Product organization.

• Define and monitor product health, feature adoption, and operational efficiency metrics.

• Lead, mentor, and empower a team of four Product Program Managers and the Product Knowledge team.

• Establish team KPIs, resource allocation frameworks, and career development paths.

• Act as a point of escalation for complex operational challenges across product lines.

⛳️ Requirements

• 10+ years of experience in Product Operations, Technical Program Management, or Product Management within a fast-paced B2B SaaS or enterprise software setting.

• 4+ years of experience in direct people management.

• Proven history of leading, developing, and scaling high-performing program managers and technical communication or documentation teams.

• Demonstrated success in building or evolving a Product Operations function from early/mid-stage to enterprise-level.

• Established record of assessing and integrating AI technologies into operational processes.

• Experience overseeing internal and external product knowledge bases, technical writing, and release communication strategies.

• Proficient hands-on experience with Notion, Pendo, Claude Cowork, Jira, Confluence, and Gong.

• Ability to distill complex quantitative data and qualitative insights into actionable operational strategies.

• Exceptional communication, collaboration, and negotiation abilities to align stakeholders across Product, Engineering, Sales, and Client Success without direct authority.

• Comfortable operating in ambiguity, driving clarity, and scaling processes within a dynamic, matrixed environment.

🏝️ Benefits

• Equal employment opportunities.

• Routine pre-employment background check conditional upon prior written consent.