Director, Product Management – Scientific Services

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Take charge of the global commercial success of Scientific Services, encompassing revenue, growth, and profitability.

• Develop the annual strategy and long-term planning, making decisions regarding investments, pricing, and service rationalization.

• Establish the offering strategy, outline a multi-year roadmap, determine market segments, make portfolio decisions, and set competitive positioning.

• Create the customer value proposition and manage pricing, packaging, rate card structure, and supporting business cases.

• Oversee service development from initial concept through to design, business case, pilot, launch, hypercare, and full-scale delivery.

• Manage go-to-market strategies and sales enablement, which includes positioning, qualification criteria, proposal content, pricing guidelines, and training.

• Personally guide the development of strategic and complex pursuits.

• Set and uphold delivery standards through methodologies, governance, quality frameworks, and performance metrics.

• Anticipate demand by building capabilities in science, regulations, laboratory automation, informatics, applied AI, and customer operating models.

• Oversee workforce capability planning and succession for essential expertise.

• Represent the practice in external forums such as customer executive meetings, industry conferences, publications, and strategic partnerships.

• Recruit, mentor, and develop Subject Matter Experts and technical teams.

• Achieve results across regions and functions through influence rather than direct authority.

• Ensure compliance with training in health and safety, security, environmental, and operational aspects of daily activities.

⛳️ Requirements

• Bachelor's degree in a scientific, technical, or engineering field with 12 or more years of progressive experience in scientific, laboratory, or technical services, including at least 5 years of commercial responsibility for a service line, practice, or portfolio, and at least 5 years in a leadership role; OR an advanced degree (MSc, PhD, or MBA) in a relevant field with 10 or more years of similar experience; OR a combination of education and experience deemed equivalent.

• Preferred advanced degree (MSc or PhD) in a life science field, along with an MBA or equivalent commercial qualification.

• Experience in laboratory outsourcing, scientific managed services, or CRO/CDMO environments, whether on the provider or customer side, is preferred.

• Experience working across North American and European markets is preferred.

• Familiarity with laboratory informatics (LIMS and ELN), laboratory automation, and applied AI in laboratory operations is preferred.

• Established external presence in scientific operations or laboratory services is preferred.

• Proven ownership of a services offering, practice, or service line with responsibility for revenue, growth, and margin across multiple geographies.

• Application of offering management disciplines to services, including market assessment, value proposition development, pricing and packaging, lifecycle management, and decisions on building, buying, or partnering.

• Strong credibility in scientific and laboratory operations within regulated (GxP) life science environments.

• Demonstrated success in designing, launching, and scaling new services to profitable delivery.

• Ability to influence without authority across a global matrix and communicate effectively to build and defend an investment case.

• Experience in recruiting, developing, and retaining senior scientific and technical experts.

• Capability to work in laboratory or controlled environments requiring personal protective equipment.

• Must be able to complete Medical Clearance, Respiratory Protection Training, and Fit Testing if necessary.

• Flexibility to accommodate multiple time zones.

• Willingness to travel approximately 30–40%, including international travel.

• Ability to remain stationary for over 25% of the time and move occasionally between labs, corridors, adjoining rooms, and buildings.

• Capacity to occasionally move or lift up to 25 pounds, with potential for occasional lifting up to 50 pounds.

• Specific vision abilities required include close-range and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

🏝️ Benefits

• Bonus

• Equal opportunity and commitment to a culturally diverse workforce