Director – Product Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and execute the EMEA product strategy, roadmap, timelines, and requirements.

• Ensure product initiatives align with consumer satisfaction objectives, business results, CSAT/NPS impact, and consistent delivery across interconnected products.

• Provide leadership in product development and ensure insights shape future strategies.

• Define how LillyDirect adapts to markets with private prescriptions, online pharmacy models, and national health services.

• Promote a collaborative, team-centric culture among business, operations, engineering, design, and third-party vendors.

• Collaborate with consumer operations leaders to translate goals into a clear product vision and actionable strategies.

• Work alongside design and engineering teams to develop technically scalable, consumer-centric solutions.

• Assess technology and third-party solutions, including online pharmacy, telehealth, and partnerships with health systems.

• Advocate for the consumer perspective by utilizing CSAT trends and qualitative research to prioritize initiatives.

• Enhance end-to-end consumer journeys across desktop, mobile web, app, chat, email, and phone channels.

• Collaborate with Design and UXR to create intuitive, seamless, and accessible experiences.

• Leverage data-driven insights to minimize consumer friction and enhance first-contact resolution rates.

• Evaluate architectural trade-offs with engineering leadership and establish scalable, modular technical standards.

• Apply knowledge of health-data privacy, open banking, and national health app ecosystems.

• Cultivate stakeholder relationships and act as an internal subject matter expert on best practices for consumer products.

• Represent LillyDirect's consumer product vision in industry forums and contribute to thought leadership in customer experience.

⛳️ Requirements

• A Bachelor's degree.

• Over 10 years of product management experience.

• Proven track record of leading and managing consumer product portfolios in a high-growth e-commerce or direct-to-consumer environment.

• Extensive experience collaborating and working alongside engineering teams.

• Experience in evaluating third-party solutions and interacting with external vendors.

• Authorized to work in the United States on a full-time basis.

• More than 5 years of product management experience delivering products in EMEA markets.

• Proven history of driving measurable impact in an e-commerce context.

• Experience in launching or managing digital health products in EMEA, preferably within a publicly funded, multi-payer healthcare system.

• Working knowledge of national-level medicines regulation, health technology assessment, and pharma industry codes of practice.

• Familiarity with regional health organizations, primary care, and prescribing and referral pathways within a national health service.

• Experience with nationally regulated online pharmacy and private prescribing models.

• Strong understanding of user experience principles and human-centered design.

• Background in managing web and mobile app consumer experiences.

• Exceptional leadership and critical thinking abilities, with a strong sense of business and consumer empathy.

🏝️ Benefits

• Company bonus based partially on individual and company performance.

• Company-sponsored 401(k) plan.

• Pension benefits.

• Vacation benefits.

• Medical, dental, vision, and prescription drug coverage.

• Flexible benefits, including healthcare and dependent care flexible spending accounts.

• Life insurance and death benefits.

• Time off and leave of absence benefits.

• Well-being benefits, including an employee assistance program, fitness incentives, and employee clubs and activities.

• Remote-eligible work arrangement.

• Occasional travel to company hubs for team planning and key events.