Director – Product Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the strategic planning, development, and implementation of LillyDirect's digital product offerings in the LATAM region.

• Define and execute the product strategy, roadmap, timeline, and specifications for LATAM.

• Ensure product initiatives align with consumer satisfaction objectives, business results, CSAT/NPS impact, and consistent delivery across interconnected products.

• Influence how LillyDirect adapts to messaging-first engagement and payment methods prevalent in LATAM.

• Promote a collaborative, team-oriented product culture.

• Act as the representative of the product team in discussions with business partners, operations teams, engineering, design, and third-party vendors.

• Collaborate with LATAM market and operations leaders to convert goals into a clear product vision and actionable strategy.

• Work alongside design and engineering teams to provide consumer-focused, technically scalable solutions.

• Assess technology and third-party solutions, including partnerships with pharmacy chains, distributors, and payment providers.

• Advocate for consumer insights, CSAT trends, and qualitative research to inform product priorities.

• Comprehend the consumer journeys in LATAM across various channels, including desktop, mobile web, app, chat, messaging, email, and phone.

• Partner with Design and User Experience Research (UXR) teams to enhance user experience, accessibility, and first-contact resolution.

• Collaborate with engineering leadership on architectural decisions and establish scalable, modular technical standards.

• Leverage knowledge of national-ID identity and eligibility processes, instant-payment and voucher-style payment methods, and health-data privacy regulations.

• Build strong relationships with collaborators and act as the internal subject matter expert on LATAM e-commerce and direct-to-consumer product practices.

• Represent LillyDirect's LATAM product vision at industry forums and contribute to thought leadership in customer experience.

⛳️ Requirements

• Bachelor's degree.

• Over 10 years of experience in product management.

• Proven experience in leading and managing consumer product portfolios in a high-growth e-commerce or direct-to-consumer environment.

• Significant experience collaborating and working closely with engineering teams.

• Background in evaluating third-party solutions and interacting with external vendors.

• Must possess authorization to work in the United States on a full-time basis; Lilly will not sponsor work authorization or visas.

• At least 5 years of product management experience focused on launching products within LATAM markets.

• Experience in launching or managing digital health or pharmacy products in LATAM.

• Familiarity with health regulations in markets that feature both public and private supplementary health systems.

• Knowledge of major pharmacy chains and distributors, along with WhatsApp-first customer engagement strategies.

• Proven history of achieving measurable impacts in an e-commerce context.

• Strong understanding of user experience principles and human-centered design.

• Experience in managing consumer experiences for web and mobile applications.

• Proficiency in modular platform design and shared services architecture within e-commerce ecosystems.

• Exceptional communication and influencing skills, including the ability to engage with C-level executives and care operations leaders.

• Resilience and determination in navigating ambiguity and complex, fast-paced e-commerce environments.

• Outstanding leadership and critical thinking abilities, coupled with strong business acumen and consumer empathy.

🏝️ Benefits

• Company bonus based on both company and individual performance.

• Company-sponsored 401(k) plan.

• Pension plan.

• Vacation benefits.

• Comprehensive medical, dental, vision, and prescription drug coverage.

• Flexible benefits, including healthcare and/or dependent daycare flexible spending accounts.

• Life insurance and death benefits.

• Specific time-off and leave of absence benefits.

• Well-being benefits, such as an employee assistance program, fitness benefits, and employee clubs and activities.

• Remote-eligible work arrangement.

• Occasional travel to company hubs for team planning and important events.